Summary
Overview
Work History
Education
Skills
Timeline
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Maria Gimelli

La Plata,Buenos Aires

Summary

A Spanish Translator with three years of experience, specializing in linguistics, translation, language services, and client relations, A strong background in providing Spanish language translations for Gaming Companies. Adept at navigating cultural nuances and language barriers to help clients communicate with gaming professionals.

Overview

4
4
years of professional experience

Work History

Customer Service

ScalaCube
03.2023 - Current
  • Manage and resolve 50+ escalated customer complaints per day, including processing returns and identifying solutions to customer issues
  • Provided quality customer service in a high-volume call center processing transactions and assisting with service sign-ups
  • Tracked all customer communications to ensure account accuracy and followed up on purchases as needed

Host/Manager

Ola Chat
12.2021 - 05.2023
  • Build strong relationships with clients
  • Oversee a 30 member team of hosts.
  • Trained 30+ staff members on customer service, routine, and facilitate guests
  • Gained strong foundation in customer service, team collaboration, and task prioritization
  • Train a team of sales representatives.
  • Gained strong skill in and appreciation for teamwork, efficiency, and customer service
  • Engage with customers by email, live chat, phone, and social media

Customer Service Rep

Auxiliary Services
11.2020 - 02.2023
  • Courteously answer questions, welcome and introduce guests.
  • Manage online complaints and requests from more than 20 customers daily
  • Perform regular assessments regarding customer complaints and provide suggestions to improve customer satisfaction.
  • Exceed customer satisfaction goals by and identify opportunities to improve the customer experience.
  • Provide education to customers on video games and retail products, maintain product knowledge to deliver recommendations.

Education

Bachelors Degree - Translation

New Oxford
La plata

Skills

  • Communications
  • Translator
  • Charismatic
  • Interpersonal Skills
  • Microsoft Word
  • Microsoft Excel
  • Typing

Timeline

Customer Service

ScalaCube
03.2023 - Current

Host/Manager

Ola Chat
12.2021 - 05.2023

Customer Service Rep

Auxiliary Services
11.2020 - 02.2023

Bachelors Degree - Translation

New Oxford

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Maria Gimelli