Oona Cooper
Cincinnati,OH
Summary
Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives.
Overview
9
9
years of professional experience
Work History
Owner
Chroma Nail Lounge LLC
12.2019 - 10.2023
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Fostered an environment promoting continuous improvement empowering employees to identify opportunities for enhancing operational efficiency.
Licensed Nail Technician
Hyde Park Nails
05.2016 - 08.2019
- Offered personalized services according to needs and preferences.
- Continuously expanded professional knowledge by attending industry workshops, staying current on the latest trends in nail care and design.
- Provided clients with advice and education on best nail care practices.
- Established loyal clientele through excellent customer service, listening attentively to preferences and addressing concerns promptly.
Wax Specialist
European Wax Center
06.2014 - 04.2016
- Increased repeat business through excellent customer service and personalized treatment recommendations.
- Increased salon revenue by upselling at-home products and providing excellent care.
- Educated clients on proper aftercare procedures for optimal results and minimal discomfort.
- Full body waxing using hard wax.
Education
No Degree - Mathematics And Computer Science
Alabama A & M University
Normal, ALHigh School Diploma -
Lee High School
Huntsville, AL06.1988
Skills
- Effective leader
- Staff training/development
- Verbal and written communication
- Customer Service
- Team Leadership
- Business Management
- Customer Retention
- Revenue Growth
- Employee Training
- New Business Development
- Scheduling
- Records Organization and Management
- Staff Development
Affiliations
- Goldman Sachs 10,000 Small Businesses Alumni
Timeline
Owner
Chroma Nail Lounge LLC
12.2019 - 10.2023
Licensed Nail Technician
Hyde Park Nails
05.2016 - 08.2019
Wax Specialist
European Wax Center
06.2014 - 04.2016
No Degree - Mathematics And Computer Science
Alabama A & M University
High School Diploma -
Lee High School
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