Oonah Tucker
Prairie Grove,AR
Summary
With a background in professional hospitality and management, I offer my leadership skills and expertise in customer relations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Fourjay
Fayetteville, AR
03.2024 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Cast Member
Malco Theatres Inc
AR
05.2023 - 10.2023
- Raised numbers of promotional sales
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
Customer Service Representative
Nexus Resale
Siloam Springs, AR
12.2022 - 05.2023
- Answering customers questions and assisting them
- Scheduling customer’s appointments
- Resolving issues with website
- Creating instructive spreadsheets for employees
- Checking in customers on appointment arrival
- Resolving issues with product
- Maintaining business to guest relationships
- Answering and sending informational emails
- Preformed data entry and analysis
- Managed client records
Garden Center Associate
Outdoor Images
Siloam Springs, AR
03.2022 - 07.2022
- Watering and cleaning plants
- Monitoring plant growth and health
- Informing customers of proper plant care
- Being knowledgeable of shop equipment and chemical use
Lead Hostess
Bordinos
Fayetteville, AR
06.2021 - 04.2022
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Regularly reviewed and updated menu knowledge, enabling prompt and accurate responses to guest inquiries.
- Upheld cleanliness standards throughout the front-of-house area, contributing to the overall ambience of the establishment.
Education
GED - undefined
Fort Smith, AR01.2025
Skills
- Project management
- Media management
- Sales
Certification
Food Handler Certification
Timeline
Restaurant Manager
Fourjay
03.2024 - Current
Cast Member
Malco Theatres Inc
05.2023 - 10.2023
Customer Service Representative
Nexus Resale
12.2022 - 05.2023
Garden Center Associate
Outdoor Images
03.2022 - 07.2022
Lead Hostess
Bordinos
06.2021 - 04.2022