Opal Fisher
Chester,VA
Summary
Hardworking and passionate with strong organizational skills eager to secure underwriting position. Proven experience in both commercial and personal lines insurance underwriting. Detail-oriented when examining documents and making recommendations. Ready to help team achieve company goals. Resourceful and versatile professional with reputation for consistently achieving goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Insurance Sales Agent
Virginia Insurance Services
12.2023 - Current
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Generated quotes and proposals for clients to match individual needs.
- Expanded client base by generating referrals from satisfied customers and networking within the community.
Client Services Underwriter I
Selective Insurance
08.2023 - 12.2023
- Worked in high volume call center receiving incoming calls from clients, and other third party vendors.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Made approval and denial recommendations by determining accurate risk levels.
- Responded to insurance inquiries along with providing counseling on coverage, routine billing questions, payment status, and making adjustments to policy information.
- Conducted outbound calls and follow-up work required to close out inquiry/transaction. Worked Que of inquiries in between calls.
- Reviewed and completed Certificates of Insurance and Evidences’ of Property.
- Quoted and wrote personal lines of business when necessary along with up selling current coverage's to provide best personal lines policies and coverage's available to clients.
- Received high scores on call quality audits and customer surveys
INSURANCE SALES AGENT
Virginia Insurance Services
09.2019 - 08.2023
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements
- Generated quotes and proposals for clients to match individual needs
- Preformed Administrative duties such as supply ordering, renewal mailings, processing mail and distributed to assigned agents and owners
- Trained new employees and updated training books with updated protocols and guidelines
- Created sources for continuous client referrals within community and with businesses using extensive networking skills and using social media
- Secretary and Treasurer of BNI networking group
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Helped Agency achieve higher tier with Erie Insurance Annual Branch Contest for the past4 years
- Quoted and calculated premium rates for policies, using rate book, IMS client database, EZlynx quoting software and carriers software
- Monitored customer feedback and identified areas of improvement
- Collaborated with Underwriters to review potential risks, approvals or non renewals of policies, and prevent future loses
- Gathered and submitted claim information to carriers
- First contact to customers when filing claims with certain carriers
BROKER ASSISTANT
Virginia Farm Bureau Insurance
01.2018 - 09.2019
- Prepared forms such as receipts, withdrawal orders or transfer confirmations based on transaction requests from commissions
- Processed deposits into specified accounts
- Maintain and manage multiple databases and systems in support of as many as200 agents and20 plus carriers state-wide
- Process agent commission statements and reassign accounts as necessary for carriers
- Appointed new agents to carriers associated with brokerage department
- Assigned user log ins, sub codes and ID to carrier systems for log in and commission purposes for new agents
- Worked effectively in fast-paced environments
- Managed time efficiently in order to complete all tasks within deadlines
OFFICE MANAGER
Chesterfield Lawn Services
12.2016 - 12.2017
- Maintained computer and physical filing systems
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Managed office operations while scheduling appointments for department managers and dispatching crews to jobs
- Coached new hires on company processes while managing employees to achieve maximum production
- In addition to recruiting and processing new hire paperwork
- Coordinated special projects and managed schedules
Education
Associate of Science - Business Managment
Brightpoint Community College Formerly John Tyler
Chester, VAHigh School Diploma - undefined
Thomas Dale High School
Chester, VA06.1995
Skills
- Property and Casualty, Life & Health Insurance Sales Including navigating Healthcaregov Marketplace
- Exposure Determination
- Account Retention and Cross Selling
- Loss Analysis
- Over20 years in Customer Service
- Administrative Support
- Underwriter Collaboration
- Policy Adjustment Knowledge & Endorsements Policy Management Expertise
- Claims Information Gathering
- Carrier Relations
- Excel, Microsoft, Word, and Adobe Experience
- Strong negotiation
- Insurance Product knowledge
Certification
- Life and Health Insurance License - Virginia Department of Insurance.
- Property and Casualty License - Virginia Department of Insurance.
- Flood Insurance Certification – Federal Emergency Management Agency (FEMA).
Timeline
Insurance Sales Agent
Virginia Insurance Services
12.2023 - Current
Client Services Underwriter I
Selective Insurance
08.2023 - 12.2023
INSURANCE SALES AGENT
Virginia Insurance Services
09.2019 - 08.2023
BROKER ASSISTANT
Virginia Farm Bureau Insurance
01.2018 - 09.2019
OFFICE MANAGER
Chesterfield Lawn Services
12.2016 - 12.2017
High School Diploma - undefined
Thomas Dale High School
- Life and Health Insurance License - Virginia Department of Insurance.
- Property and Casualty License - Virginia Department of Insurance.
- Flood Insurance Certification – Federal Emergency Management Agency (FEMA).
Associate of Science - Business Managment
Brightpoint Community College Formerly John Tyler
Similar Profiles
Linda MurrayLinda Murray
Field Claims Representative at Virginia Farm Bureau Mutual InsuranceField Claims Representative at Virginia Farm Bureau Mutual Insurance
VIRGINIA POPE ALLWARDTVIRGINIA POPE ALLWARDT
Exclusive Agent at Virginia Allwardt Insurance Agency DBA AllstateExclusive Agent at Virginia Allwardt Insurance Agency DBA Allstate
Betsy PattersonBetsy Patterson
Insurance Sales Agent at Virginia Farm Bureau InsuranceInsurance Sales Agent at Virginia Farm Bureau Insurance