Opal Wimberly
Dry Branch,GA
Summary
Customer Service Specialist with over 5 years of experience in delivering exceptional service and resolving escalated issues. Strong advocate for customer concerns, ensuring prompt and professional responses. Proven ability to prioritize and multi-task in fast-paced environments, contributing effectively as part of a team to achieve business objectives.
Overview
9
9
years of professional experience
Work History
CSR
SLEEPWELL
Macon, Georgia
11.2022 - Current
- Enhanced customer satisfaction through effective problem resolution with knowledgeable and friendly service.
- Responded to customer inquiries, delivering accurate information on products and services.
- Cultivated strong customer relationships by offering personalized assistance and support.
- Maintained accurate records in the customer service database.
CSR
Geico
Macon, Georgia
10.2019 - 04.2021
- Educated customers on available insurance products and services, enhancing their understanding and decision-making.
- Assisted customers with policy inquiries and claims processing.
- Supported customers during high-volume call periods, ensuring timely responses to inquiries and claims.
- Maintained professionalism and effectively diffused tense situations, contributing to positive customer experiences.
Cashier
CnJs supermarket
Macon, Georgia
11.2018 - 10.2019
- Processed customer transactions efficiently, ensuring swift service and customer satisfaction.
- Assisted customers with product inquiries, delivering knowledgeable service to enhance their shopping experience.
- Maintained accurate cash drawer and balanced daily transactions.
- Organized merchandise displays to attract customer attention and promote product sales.
Server
Agave Azul
GRAY
11.2016 - 08.2018
- Provided exceptional customer service in fast-paced restaurant, enhancing guest satisfaction.
- Coordinated with kitchen staff to ensure timely food delivery, improving overall dining experience.
- Assisted in training new servers on restaurant procedures and menu items.
- Ensured cleanliness and organization of dining areas throughout shifts, contributing to positive ambiance.
Education
High School Diploma -
Jones County High School
Gray, GA05.2017
Skills
- Excellent communication
- Teamwork and interpersonal skills
- Decision-making skills
- Time management
- Adaptability
- Ability to work under pressure
- Customer relationship management
Timeline
CSR
SLEEPWELL
11.2022 - Current
CSR
Geico
10.2019 - 04.2021
Cashier
CnJs supermarket
11.2018 - 10.2019
Server
Agave Azul
11.2016 - 08.2018
High School Diploma -
Jones County High School