Hi, I’m
Opeyemi Awolesi
Douglasville,Georgia
Summary
Recent graduate out fitted with a Bachelor of Science in Accounting and 2 years of internship experience as a Jr. Accountant. In-depth knowledge and use of accounting software to include Intuit, Zoho Books, FreshBooks, and Xero. Extreme attention to detail and ability to multitask within fast-paced environments. Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction. Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize education and experience to add immediate value to an organization. Customer service specialist and business development executive with 6 years’ experience leading teams in driving organizational growth and revenue. Skilled at developing and implementing comprehensive training programs for staff members t ensure the highest-levels of service are delivered consistently.
Overview
4
years of professional experience
Work History
Williams Sonoma Inc
Work From Home Customer Service Agent
02.2021 - 05.2022
Job overview
- Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
- Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable.
- Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu items.
- Establish standards for personnel performance and customer service.
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
- Solve business and customer challenges with a combination of customer obsession, cross-team collaboration and scale management expertise Work closely with agencies and in-house team to optimize media buying in an effort to hit aggressive growth targets in a cost-effective manner.
- Work closely with other teams and stakeholders to ensure goals are met Manage an experimentation roadmap to optimize performance including A/B creative tests, incrementality tests, and bidding algo tests
Ameris bankAtlanta, GA
Customer Service
11.2020 - 01.2021
Job overview
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Proficient in Basic English written language
- Proficient Basic English spoken language
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Collabera
Customer Service
11.2019 - 09.2020
Job overview
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
- Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information. Provide assistance for customers with special billing requests.
- Calculate and quote charges for services such as long-distance connections.
- Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
- Perform clerical duties such as typing, proofreading, and sorting mail.
- Provide relay service for hearing-impaired users.
WFH Ttec / United Health Care
Work From Home Customer Service
04.2018 - 10.2019
Job overview
- Resolve customer complaints via phone, email, mail, or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Research, document, rate, or select alternatives for web architecture or technologies
- Identify case issues and evidence needed, based on analysis of charges, complaints, or allegations of law violations
- Prepare or review specification or orders for purchase of safety equipment, ensuring that proper features are present and that items conform to health and safety standards
- Promote company products, services, and savings plans when appropriate
- Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information
- Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
Education
Chattahoochee Technical CollegeAtlanta, GA
Associate of Science from Nursing
Bowen UniversityIwo, Nigeria
B.sc from Mass Communications
09.2010
Skills
- Advanced technical skills including proficient use of
- Sales Force com and
- HubSpot CRM software
- Skills
- Quick response
- Active listening skills
- Communication skills
- Customer service management
- Resolve customers' service or billing complaints by performing activities such
- As exchanging merchandise, refunding money, or adjusting bills
- Compare disputed merchandise with original requisitions and information
- From invoices and prepare invoices for returned goods
- Recommend improvements in products, packaging, shipping, service, or
- Billing methods and procedures to prevent future problems
- Work from home customer service, Door dash Atlanta, Georgia
Timeline
Work From Home Customer Service Agent
Williams Sonoma Inc
02.2021 - 05.2022
Customer Service
Ameris bank
11.2020 - 01.2021
Customer Service
Collabera
11.2019 - 09.2020
Work From Home Customer Service
WFH Ttec / United Health Care
04.2018 - 10.2019
Chattahoochee Technical College
Associate of Science from Nursing
Bowen University
B.sc from Mass Communications
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