Ophelia LaBoard
The Bronx,NY
Summary
A results-minded, observant individual with excellent interpersonal and communication skills who can work independently or as part of a team, handling multiple projects to timely completion, interacting professionally with clients and students, developing and implementing procedures to improve productivity while ensuring quality results in all work. Seeking a position that best capitalizes on experience and skills while providing further career growth and advancement as merited. Reliable enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Direct Care Specialist
Metro New York DDSO
09.2016 - Current
- Analyzed overall client performance and recommended adjustments to care plan goals, supporting individual progression.
- Assisted disabled clients to support independence and well-being.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Educated clients and family members on relevant topics to support independent living and making sure goals are met.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Educated clients and family members on relevant topics to support independent living.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules for optimal health management.
- Fostered a supportive environment for 18 clients with diverse needs, implementing individualized care plans tailored to their requirements.
Secretary to Teaneck High School Forum
Teaneck Board of Education/The Forum
09.2006 - 06.2012
- Scheduled appointments and meetings for over 100 staff members, organized materials and prepared rooms.
- Handled sensitive situations professionally by maintaining confidentiality concerning HIPPA law at all times when dealing with personal information about students or staff members.
- Ensured proper documentation was completed for 30 students field trips or other off-campus activities according to established protocols.
- Exhibited excellent problem-solving skills while addressing unforeseen challenges or emergencies that arose during the school day.
- Managed multiple tasks and met time-sensitive deadlines.
- Seamlessly interacted with colleagues to plan and complete special projects for over 150 students or more.
- Answered multi-line phone system and enthusiastically greeted callers while attending to 25 students needs
- Scheduled appointments and conducted 25 or more follow-up calls to students and parents
- Responded to over 100 emails and other correspondence per day to facilitate communication and enhance business processes.
- Prepared professional correspondence, including memos, letters for 100 and emails per day, ensuring accuracy and timeliness.
- Managed executive calendars, scheduling 50 appointments and meetings to optimize time management.
Special Education Substitute Teacher Assistant
Teaneck Board of Education
09.2003 - 09.2006
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Adapted lesson plans and student activities to meet needs of students with special learning needs.
- Followed lesson plans designed by absent teachers.
- Implemented classroom management techniques to maintain positive learning environment.
- Developed creative instructional strategies to keep students engaged and motivated.
- Evaluated student progress regularly using both formal assessments and informal observations to adjust instructional strategies as needed.
- Improved student behavior management by implementing consistent classroom routines and positive reinforcement strategies.
- Utilized assistive technology tools to increase accessibility and engagement for students with diverse abilities in classroom setting.
- Participated in ongoing professional development opportunities to stay current on best practices in field of special education.
- Collaborated with multidisciplinary teams to develop effective intervention strategies for struggling learners.
- Supported students'' social-emotional development through modeling appropriate behaviors, facilitating group discussions, and providing one-on-one counseling when necessary.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Taught students across multiple classifications and degrees of special needs.
- Instructed students with physical and cognitive disabilities.
- Redirected students using Positive Behavior Support (PBS).
- Conferred with parents or guardians, other teachers, counselors and administrators to resolve students' behavioral and academic problems.
Education
Associate of Science - Business Administration And Management
Bergen Community College
Paramus, NJ04.2016
Skills
- Crisis Intervention
- Post-Traumatic Stress Disorder Management
- Patient Care Services Coordination
- Confidential Records Management
- Patient Services Management
- Community Resource Management
- Student Feedback
- Active Learning
- Caregiver and Family Support
- Direct Supervision
- Microsoft Dynamics
- Individual Support
- Creative Thinking
- Client Goal Planning
- ADL Support
- Behavioral Management
- First Aid and Safety
- Medication Administration
- EMR / EHR
- Behavior Redirection
Certification
- CPR Training
- Praise Training
- Attentive Completion of CASAC June 2024
- Justice Center Code of conduct
- Prevention of Workplace Violence
- Medicaid Compliance
- Trauma informed Care 2.0
Timeline
Direct Care Specialist
Metro New York DDSO
09.2016 - Current
Secretary to Teaneck High School Forum
Teaneck Board of Education/The Forum
09.2006 - 06.2012
Special Education Substitute Teacher Assistant
Teaneck Board of Education
09.2003 - 09.2006
- CPR Training
- Praise Training
- Attentive Completion of CASAC June 2024
- Justice Center Code of conduct
- Prevention of Workplace Violence
- Medicaid Compliance
- Trauma informed Care 2.0
Associate of Science - Business Administration And Management
Bergen Community College
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