Office Manager
Keoal La'i AOAO
02.2025 - Current
Ophilia Riojas LaCroix
Management
Honolulu,HI
Timeline
Executive Assistant to the Managing Director
HBI inc.
06.2006 - 12.2008
Bachelor of Science - Criminal Justice
University of Phoenix
06.2006 - 11.2007
Office Assistant III
Washington State Department of Health
04.2004 - 11.2006
Comotology
West Olympia Beauty College
02.2004 - 08.2005
Personal Assistant Green Galleries
Betty Green
01.2004 - 12.2010
Assistant Branch Manager
Adance America Cash Advance Centers
05.2003 - 11.2004
Associate of Arts -
South Puget Sound Community College
01.1993 - 03.1995
GED -
South Puget Sound Community College
08.1991 - 08.1991
Work History
Office Manager
Keoal La'i AOAO
02.2025 - Current
- Managed vendor relationships, negotiating contracts to optimize service quality and cost-effectiveness.
- Supervised maintenance , housekeeping and security staff, providing guidelines and training to improve team performance.
- Maintained inventory of office supplies, implementing tracking systems to reduce waste and costs.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Personal Assistant Green Galleries
Betty Green
01.2004 - 12.2010
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with both Artists and Clients members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Executive Assistant to the Managing Director
HBI inc.
06.2006 - 12.2008
- Managed complex calendars for Managing Director, optimizing scheduling and prioritization for meetings and events.
- Worked with UHNW and HNWI to create events and meetings that met with corporate standards.
- Coordinated travel arrangements, ensuring compliance with company policies and maximizing efficiency in logistics.
- Streamlined communication processes between nation wide teams, fostering collaboration and improving information flow across teams.
- Liaised with internal departments to facilitate cross-functional collaboration on projects.
Office Assistant III
Washington State Department of Health
04.2004 - 11.2006
- Managed daily office operations and maintained organized filing systems.
- Assisted in scheduling appointments and coordinating meetings for team members.
- Facilitated communication between departments to streamline processes and enhance collaboration.
- Prepared and distributed internal communications, ensuring timely information flow.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Worked with other states and countries to seek out correct information for educational requirements for licensure.
- Worked with the diverse public to help relay and clarify laws and revised codes.
- Helped to create a process for self -reporting of crimes; i.e montage identity; drug theft; and other crimes.
Assistant Branch Manager
Adance America Cash Advance Centers
05.2003 - 11.2004
- Assisted in daily branch operations, ensuring efficient service delivery to customers.
- Supported team in maintaining compliance with company policies and regulatory requirements; had the best aduit review from Corperate.
- Engaged with customers to resolve inquiries and enhance overall satisfaction.
- Contributed to inventory management by monitoring stock levels and assisting in ordering supplies.
- Created two separate marking campaigns increasing and driving Client recruitment by over 300%.
- Participated in branch meetings, providing input on operational improvements and customer service strategies.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
Education
Comotology
West Olympia Beauty College
Olympia, WA 02.2004 - 08.2005
Associate of Arts -
South Puget Sound Community College
Olympia, WA 01.1993 - 03.1995
GED -
South Puget Sound Community College
Olympia, WA 08.1991 - 08.1991
Bachelor of Science - Criminal Justice
University of Phoenix
University Place, WA 06.2006 - 11.2007
Skills
Customer service
Office management
Organizational skills
Office administration
Clear oral/written communication
Scheduling and calendar management
Credit and collections
Relationship building
Employee supervision
Operations management
Administrative oversight
Employee training
Training and coaching
Summary
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridAffiliations
- ASmallWorld.Com; BestOfAllWorlds.Com; WIYO.Com, DianneFay.Com; Qubers.Com
Languages
Spanish
Limited Working