Oquisha Purnell
Orlando
Summary
Dynamic Operations and Imaging Coordinator at Integrate Wellness Center with a proven track record in process improvement and compliance. Skilled in managing vendor relationships and maintaining accurate records, achieving a 98% accuracy rate in benefits administration. Adept at fostering collaboration and enhancing team performance through effective communication and leadership.
Overview
9
9
years of professional experience
Work History
Operations and Imaging Coordinator
Integrate Wellness Center
Orlando
09.2025 - Current
- Coordinate daily office operations, scheduling and patient flow in a fast paced clinical environment.
- Manage imaging documentation and maintain accurate records in compliance with internal policies and healthcare regulations.
- Order office and clinical supplies, track inventory, and coordinate with vendors to ensure timely delivery.
- Process payments and reconcile documentation to ensure accuracy and compliance.
- Serve as a primary point of contact between providers, staff and external partners to resolve operational issues.
- Maintain detailed records and ensure required documentation is complete and audit-ready.
Retirement Benefits Supervisor
Alight Solutions
Orlando
11.2023 - 07.2024
- Reviewed team transactions and documentation to ensure compliance with federal regulations and organizational policies.
- Maintained up-to-date knowledge of government regulations, training, and certification guidelines to ensure team compliance.
- Provided performance feedback and coaching to agents on call time, escalation rates, customer rapport, and quality standards.
- Managed and resolved escalated customer issues related to account records, data input, system access and reporting.
- Acted as the primary escalation point for complex cases and member concerns, ensuring timely resolution and compliance with regulatory and organizational standards.
Retirement Benefits Specialist
Alight Solutions
Orlando
09.2018 - 11.2023
- Managed the end-to-end benefits administration process for over 210+ employees ensuring timely enrollment changes and terminations while maintaining a 98% accuracy rate.
- Utilized Workday and internal systems to process transactions, approvals, documentation, and account updates.
- Reviewed individual transactions and records to ensure compliance with federal regulations and organizational policies.
- Escalated and resolved customer issues related to account records, data input, access levels, and ad-hoc reports.
- Maintained an average of 96% CSAT (customer satisfaction) goal each quarter for the department and maintained a 94% customer satisfaction survey rating.
- Served as a liaison between cross-functional teams to resolve escalations and improve process efficiency.
- Facilitated investment counseling and routine participation including loans, exchanges, allocations, withdraws, and terminations.
Project-Based Learning Specialist
Orlando Science Center
Orlando
05.2017 - 09.2018
- Collaborated with the academic team in planning, administering, and monitoring project-based learning plans, timelines, and deliverables.
- Coordinated project budgets and monitored expenditures, generating $4,000 in quarterly cost savings.
- Administered daily activities for Science Center students focusing on project-based learning increasing the social-emotional skills of 300+ students over the course of the year.
- Managed documentation and reporting related to program expenses and timelines.
- Facilitated educational programs and coordinated daily operations for students and guests.
Atlas Lab Team Leader
Valencia College
Orlando
08.2016 - 03.2017
- Coordinated program and served as a primary point of contact for over 18,000 undergraduate students.
- Managed high-volume inquiries and resolved issues within 48 hours, improving customer/student satisfaction by 15%.
- Assisted users with system access, portal navigation and documentation.
- Collaborated with leadership to resolve issues in compliance with institutional policies.
Education
Bachelor of Arts Degree - Clinical Psychology
University of Central Florida
Orlando, FL01.2027
Associate of Arts Degree -
Valencia College
Orlando, FL01.2017
Skills
- Account management and client services
- Accounts payable and expense reconciliation
- Asana project management
- Communication skills
- Detail orientation
- Financial advising and retirement planning
- Leadership and training
- Microsoft Office Suite proficiency
- Operations management and process improvement
- Policy compliance and regulatory adherence
- Procurement support and vendor coordination
Skills Expertise
- Account Management
- Accounts Payable
- Asana
- Client Services
- Client & End-User Support
- Communication Skills
- Detail Oriented
- Expense Reconciliation
- Financial Advising
- Leadership
- Microsoft Office Suite
- Operations Management
- Policy & Regulatory Compliance
- Process Improvement
- Program Management
- Project Management
- Procurement Support
- Retirement Investment Planning
- Training & Knowledge Sharing
- Vendor Coordination
- Workday(ERP)
Timeline
Operations and Imaging Coordinator
Integrate Wellness Center
09.2025 - Current
Retirement Benefits Supervisor
Alight Solutions
11.2023 - 07.2024
Retirement Benefits Specialist
Alight Solutions
09.2018 - 11.2023
Project-Based Learning Specialist
Orlando Science Center
05.2017 - 09.2018
Atlas Lab Team Leader
Valencia College
08.2016 - 03.2017
Bachelor of Arts Degree - Clinical Psychology
University of Central Florida
Associate of Arts Degree -
Valencia College