Oraina Mack
Pittsburgh,PA
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
27
27
years of professional experience
Work History
Supervisor
Merakey Allegheny Valley School
09.1996 - 07.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
Associate of Business Administration - Business Administration
12.2005
Skills
- Scheduling and Coordinating
- Payroll Preparation
- Staff Discipline
- Performance Tracking and Evaluations
- Train Employees
- Supervising Employees
- Policy Enforcement
- Complex Problem-Solving
- Resolving Complaints
- Job Assignments
- Following Supervisor Instructions
- Strategic Planning
- Employee Presentations
Timeline
Supervisor - Merakey Allegheny Valley School
09.1996 - 07.2023
Dufff's Business - Associate of Business Administration, Business Administration
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