Oralia Aguilar
Kerrville,TX
Summary
Dynamic and resourceful Administrative Assistant with a proven track record at Salvation Army Social Services, excelling in customer service and office administration. Leveraged Microsoft Excel and strong problem-solving skills to enhance document processing efficiency and improve client relations. Demonstrated ability to manage confidential information and foster professional relationships, significantly boosting team productivity and morale.
Overview
2025
2025
years of professional experience
Work History
Administrative Assistant
Salvation Army Social Services
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Maintained inventory of office supplies and placed orders.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Surgery Waiting Room Secretary
Peteron Health Hospital
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Facilitated inter-departmental communication to ensure all parties were informed of key updates.
- Streamlined communication processes, resulting in faster response times to internal queries.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Nutrition Service Worker
Kerrville Independent School District
08.2024 - Current
- Participated in regular staff training sessions to stay updated on current food safety practices and nutrition standards.
- Promoted a welcoming dining experience for patients through attentive service and cheerful demeanor during meal times.
- Collaborated with clinical dietitians to implement individualized meal plans catering to specific medical conditions or nutritional needs.
- Maintained a positive work atmosphere by fostering teamwork among colleagues and demonstrating strong communication skills.
- Prepared nutritious meals using standardized recipes, ensuring consistency in taste and presentation.
- Performed daily temperature checks on refrigerators and freezers, ensuring proper storage conditions for perishable items.
- Maintained food and sanitation standards to prevent food-borne illness and promote health.
- Assisted with preparation and serving of food in line with established nutrition guidelines.
- Maintained clean and safe work environment.
Education
Diploma -
Banquete High School
Banquete, TXSkills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Microsoft Excel
- File Organization
- Microsoft Outlook
- Customer and client relations
- Clerical Support
- Critical Thinking
- Strong Problem Solver
- Documentation and Recordkeeping
- Database entry
- Excel spreadsheets
- Appointment Scheduling
- Recordkeeping
- Verbal Communication
- Deadline-oriented
- Data organization
- Professional and mature
- Calendar Management
- Filing and data archiving
- Mail handling
- Microsoft PowerPoint
- Spreadsheets
- Prioritization
- Multi-Line Phone Systems
- Spreadsheet Management
- Client Relations
- Multi-line phone proficiency
- Resourceful
- Tech-Savvy
- Confidential Document Control
- Complex Problem-Solving
- Spreadsheet development
- Internal Communications
- Schedule Management
- Multi-Line Telephone Systems
- Office Equipment Maintenance
Accomplishments
- Responded to over Number customer inquiries each day.
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Recognized by customers and Job Title for expedient and effective service.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Advanced from Job Title to Job Title within Timeframe for reason for promotion.
Languages
Spanish
Native or Bilingual
Timeline
Nutrition Service Worker
Kerrville Independent School District
08.2024 - Current
Administrative Assistant
Salvation Army Social Services
Surgery Waiting Room Secretary
Peteron Health Hospital
Diploma -
Banquete High School
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