Ordain Ford
Hollywood,Florida
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Inktel Contact Center Solutions
10.2022 - 03.2023
- Handled inbound/outbound calls.
- Established strong connections with local roadside assistance companies.
- Managed over 60 calls per day while maintaining high-quality assurance scores.
- Educated customers about billing, payment processing and support policies and procedures.
- Tracked customer service cases and updated service software with customer information.
- Negotiated with local providers in order to set up services with decent price.
- Trained staff on operating procedures and company services.
Insurance Sales Representative
Symmetry Financial Group
12.2021 - 08.2022
- Connected with families to understand their needs and their situation to prepare plans and to offer services to protect their assets and their family.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Performed upwards of 300 outbound calls per day.
- Developed strong referral network in community to raise awareness and increase sales opportunities
- Stayed in touch with clients to assess changing demands and offer new solutions.
Summer Camp Counselor
B.A.S.E. Camp
06.2016 - 08.2016
- Volunteered as a camp counselor and worked with kids ages 4-10
- Orchestrated and planned activities such as basketball, soccer, and general fitness
- Tutored students in math and reading. Assisted them on assignments and studying which helped them boost their grades.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Participated in camper registration and check-in processes to collect all necessary camp information and paperwork.
- Kept athletic and games equipment and facilities organized and maintained.
Education
Associate - Science; Cybersecurity
Broward College
Fort Lauderdale, FL06.2024
High school diploma -
Charles W Flanagan High School
Pembroke Pines, FL06.2022
Skills
- Adobe photoshop
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- SEO Advertising
- Automation
- Communication skills
- Computer networking
Certification
- ACE - Adobe Certified Expert, Photoshop
- 2-15 Health and Life Insurance
- MCAS - Microsoft Certified Application Specialist
My hobbies include playing basketball, researching healthy foods and practices, as well as reading.
Growing up I developed a passion for sports. As a kid i wanted to be faster than Usain Bolt and jump higher than Michael Jordan. These goals are still a work in progress. I love reading about sciences such as engineering and health sciences. I enjoy working out and spending time with family and friends. I also love to travel so seeing more places in the world is one of my goals.
Timeline
Customer Service Representative
Inktel Contact Center Solutions
10.2022 - 03.2023
Insurance Sales Representative
Symmetry Financial Group
12.2021 - 08.2022
Summer Camp Counselor
B.A.S.E. Camp
06.2016 - 08.2016
Associate - Science; Cybersecurity
Broward College
High school diploma -
Charles W Flanagan High School