Orel Mercier
McDonough,GA
Summary
Proven leader in security and customer service, adept at emergency response and superior customer service. At Pinnacle Security Services, enhanced safety through vigilant patrols and strict access control, boosting overall security. Skilled in team leadership and adaptable to diverse situations, consistently ensuring project completion and customer satisfaction with a keen focus on quality and efficiency.
Overview
6
6
years of professional experience
Work History
Security Officer
Pinnacle Security Services
2023.12 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Contractor Supervisor
APM Contracting
2018.04 - Current
- Improved safety standards on job sites by conducting regular inspections and enforcing strict adherence to safety guidelines.
- Enhanced project efficiency by streamlining communication between team members and implementing time-saving strategies.
- Managed multiple subcontractors efficiently, coordinating their efforts towards seamless project execution.
- Ensured timely completion of projects through effective scheduling, task prioritization, and progress tracking.
- Successfully completed various construction projects within budget constraints while maintaining high-quality standards in workmanship.
- Evaluated bids from potential subcontractors and suppliers thoroughly, selecting the most suitable partners based on cost-effectiveness and quality considerations.
Customer Service Representative
Artistic Needles LLC
2018.03 - Current
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High School Diploma -
Luella High School
Locust Grove, GASkills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- Superior customer service
- Patrol operations
- Emergency Response
- Reliable and Responsible
- Active Listening
- Team Leadership
- Adaptable and Flexible
Timeline
Security Officer
Pinnacle Security Services
2023.12 - Current
Contractor Supervisor
APM Contracting
2018.04 - Current
Customer Service Representative
Artistic Needles LLC
2018.03 - Current
High School Diploma -
Luella High School
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