Summary
Overview
Work History
Education
Timeline
Generic

Orelia Hollins

Dallas,TX

Summary

Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

13
13
years of professional experience

Work History

Shift Supervisor

CVS Pharmacy
09.2015 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Applied security, safety and loss prevention strategies during shifts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.

Customer Service Representative

GEICO
04.2021 - 11.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Cultivated customer loyalty, promoted repeat business and improved sales.

Assistant Store Manager

Gymboree And Janie & Jack
02.2011 - 09.2015
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.

Education

Journalism

El Centro College
Dallas, TX
06.2012

High School Diploma -

Lincoln Humanities/Communications Magnet High School
Dallas, TX
05.2008

Timeline

Customer Service Representative

GEICO
04.2021 - 11.2022

Shift Supervisor

CVS Pharmacy
09.2015 - Current

Assistant Store Manager

Gymboree And Janie & Jack
02.2011 - 09.2015

Journalism

El Centro College

High School Diploma -

Lincoln Humanities/Communications Magnet High School

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Orelia Hollins