Orfelinda Gonzalez De De La Rosa
Harlingen,TX
Summary
Dynamic and licensed cosmetologist with a proven track record of enhancing client satisfaction and retention at Self-employed, and adept at fostering positive relationships at Desarrollo Integral De La Familia. Excelled in active listening and friendly communication, achieving high-quality standards in operations management at Boruconsa De Mexico without exceeding budget constraints.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
42
42
years of professional experience
Work History
Cosmetologist
Self-employeed
02.2000 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Orphanage Caretaker
Desarrollo Integral De La Familia
04.1990 - 03.2000
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Manager of Operations
Boruconsa De Mexico
05.1983 - 01.1992
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
Education
GED - Bachelor's of Admistrative Informatics
Universidad Autonoma De Nuevo Leon
Monterrey, Nuevo Leon01-2012
Skills
- Social skills
- Friendly Communication
- Active Listening
- Licensed Cosmetologist
- Scheduling appointments
- Professionalism and Ethics
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Cosmetologist
Self-employeed
02.2000 - Current
Orphanage Caretaker
Desarrollo Integral De La Familia
04.1990 - 03.2000
Manager of Operations
Boruconsa De Mexico
05.1983 - 01.1992
GED - Bachelor's of Admistrative Informatics
Universidad Autonoma De Nuevo Leon
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