ORIANNA DE LA CRUZ
Monroe,USA
Summary
Enhances guest experiences and streamlines service delivery through attention to detail and proactive problem-solving. Successfully improved guest satisfaction and operational efficiency in diverse hospitality environments, communicating effectively with a multilingual clientele.
Overview
7
7
years of professional experience
Work History
Concierge/Office Administrative Assistant
Troon
Scottsdale, Arizona
04.2026 - Current
- Managed concierge desk operations, ensuring a professional and organized environment that enhanced guest experiences.
- Trained new team members on concierge procedures and customer service standards, contributing to improved service delivery.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Engaged with patrons to build rapport, address inquiries, and resolve complaints effectively.
- Coordinated reservation of space and equipment for meetings and conferences, ensuring all logistical needs were met.
COMMUNICATIONS SPECIALIST
Erickson Senior Living
Matthews, NC
02.2025 - 02.2026
- Partnered with cross-functional teams to develop integrated communications plans for diverse platforms.
- Conceived innovative campaign ideas that supported overarching business objectives.
- Utilized verbal and written communication skills to engage effectively with all organizational levels.
- Greeted visitors warmly and ensured they had a positive experience.
CONCIERGE
Campbell Property
Delray Beach, FL
10.2021 - 01.2025
- Maximized guest satisfaction by promptly addressing concerns and resolving issues
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations
- Streamlined interdepartmental communication to enhance service delivery for guests
- Maintained up-to-date guest records to support personalized service and improve guest interactions
- Managed check-in and check-out procedures for guests
- Supported event planning efforts, contributing to the successful execution of memorable occasions
- Engaged previous guests and potential visitors via email to promote events and increase clientele
- Demonstrated solid attention to detail when processing guest charges accurately during each transaction
LINE COOK
Flash Fire Pizza
Boca Raton, FL
01.2020 - 09.2021
- Improved customer satisfaction by delivering high-quality dishes promptly
- Prepared and cooked full course meals based on restaurant recipes and specifications
- Expanded menu offerings and introduced innovative dishes through mastery of various cooking techniques
- Ensured high standards by monitoring food quality and presentation
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products
BARISTA
R1 Coffee
Boca Raton, FL
01.2019 - 01.2020
- Increased repeat business by providing exceptional customer service and building rapport with patrons
- Increased customer satisfaction by preparing and serving high-quality beverages
- Streamlined order processing with accurate cash handling and efficient point-of-sale system use
- Controlled line and crowd with quick, efficient service
- Maintained a clean and organized workspace for optimal productivity and safety
- Assisted in inventory management to maintain adequate stock levels and reduce wastage
- Fostered positive team environment through effective communication and collaboration
Education
BACHELOR OF SCIENCE - POLITICAL SCIENCE
Wilmington University
Wilmington, DE05-2026
Skills
- Front desk management
- Customer Service
- Guest relations
- Guest experiences
- Administrative support
- Accurate record-keeping
- Effective problem solving
- Problem-solving
- Attention to detail
- Time management
- Exceptional communication
- Client communication
- Team collaboration
- Active listening
- Proactive attitude
Languages
- Spanish, Native
- English, Fluent
Timeline
Concierge/Office Administrative Assistant
Troon
04.2026 - Current
COMMUNICATIONS SPECIALIST
Erickson Senior Living
02.2025 - 02.2026
CONCIERGE
Campbell Property
10.2021 - 01.2025
LINE COOK
Flash Fire Pizza
01.2020 - 09.2021
BARISTA
R1 Coffee
01.2019 - 01.2020
BACHELOR OF SCIENCE - POLITICAL SCIENCE
Wilmington University