Oriana Smetzer
Wooster Chrysler Jeep Dodge Ram
Wooster
5
years of professional experience
Compassionate and dependable customer service professional with extensive experience building positive relationships, resolving conflicts, and supporting individuals in fast-paced environments. Seeking to transition into a paraprofessional role where strong communication, patience, organization, and a commitment to helping students succeed can contribute to a positive learning environment.
Work History
Administrative Assistant
4 Months- Maintained accurate records and handled confidential information, ensuring compliance and trust.
- Managed multiple priorities in a fast-paced environment while consistently meeting deadlines.
- Communicated effectively with customers, coworkers, and leadership to resolve issues and provide excellent service.
- Streamlined daily operations through effective organization, administrative coordination, and thorough documentation.
- Applied critical thinking and sound judgment to solve problems and improve workflow.
- Collaborated with team members to meet project goals, demonstrating reliability and adaptability.
Guest Services
2 Years 11 Months- Leadership of cross-functional hotel operations, including front desk and housekeeping teams.
- Delivery of exceptional guest experiences through proactive problem-solving and service recovery.
- Coordination of daily operations while balancing competing priorities in fast-paced environments.
- Supervision, coaching, and development of staff to maintain performance and service standards.
- Resolution of guest concerns with professionalism, empathy, and sound judgment.
- Collaboration across departments to improve efficiency, communication, and operational continuity.
- Maintenance of quality assurance, cleanliness, safety, and brand compliance standards.
- Organization of staffing, scheduling, workflow, and resource allocation to maximize productivity.
- Strong communication, conflict resolution, and relationship-building with guests, staff, and leadership.
- Proven ability to lead by example, adapt to changing demands, and ensure seamless shift operations.
Hostess
10 Months- Collaborated with servers and kitchen staff to coordinate guest needs efficiently.
- Provided additional help with bussing, dishwashing, serving, and kitchen prep as needed.
Front Desk Receptionist
3 Months- Coordinated the reservation system and cashiering at the boutique between classes.
- Assisted with spotting the children's aerial class each week.
Lifeguard
3 Months- Monitored pool areas to ensure guest safety and compliance with regulations and facility guidelines.
- Enforced safety rules and procedures to maintain a secure and welcoming environment.
- Responded to emergencies with professionalism, quick decision-making, and sound judgment.
Education
Bachelor of Science - Psychology
Associate of Science - Psychology
Skills
Administrative Support
CRM & POS Systems
Organization
Attention to Detail
Communication
Customer Relations
Conflict Resolution
Problem Solving
Adaptability
Time Management
Active Listening
De-escalation
Relationship Building
Office Coordination
Timeline
Administrative Assistant
Wooster Chrysler Jeep Dodge Ram
04.2026 - CurrentRead More
Guest Services
St. Paul Hotel Wooster
05.2023 - 04.2026Read More
Hostess
Ol Jaol Steakhouse
07.2022 - 05.2023Read More
Front Desk Receptionist
Flex Yoga
06.2022 - 09.2022Read More
Lifeguard
Whispering Hills Jellystone Park
05.2021 - 08.2021Read More
Ohio University
Associate of Science from Psychology
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Southern New Hampshire University
Bachelor of Science from Psychology
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