Oriana Suaza
Pembroke Pines,FL
Summary
Detail-oriented professional with extensive experience in customer service and support. Proven track record in managing monetary transactions and resolving billing inquiries. Committed to ensuring client satisfaction and enhancing operational efficiency.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Server
Coopers Hawk Winery & Restaurant
Pembroke Pines, FL
08.2022 - Current
- Provided exceptional customer service in fast-paced dining environment, enhancing guest experience.
- Oversaw multiple tables to ensure timely food and beverage service, contributing to efficient operations.
- Collaborated with kitchen staff to relay special requests and dietary restrictions.
- Maintained cleanliness and organization of dining area during service shifts.
- Trained new servers on restaurant procedures and menu details.
- Processed payments accurately using point-of-sale system.
- Handled monetary transactions while adhering to cash handling procedures.
- Resolved guest concerns promptly, fostering satisfaction and positive dining experiences.
Patient Financial Services Representative
Memorial Hospital Miramar
Miramar, Florida
08.2021 - 06.2022
- Reviewed and submitted claims to insurance companies, achieving high reimbursement rates and reducing claim denials.
- Processed patient financial information for insurance verification and eligibility.
- Collaborated with healthcare providers to efficiently resolve patient account issues, ensuring timely access to care.
- Assisted patients with billing inquiries and payment arrangements.
- Maintained accurate records in electronic health record systems.
- Ensured HIPAA compliance when handling confidential patient information.
- Supported team members by sharing knowledge of hospital billing procedures.
- Delivered exceptional customer service by promptly addressing patient concerns, enhancing patient satisfaction and trust.
Education
Associate of Arts - Business
Broward College
Fort Lauderdale, FL05-2020
Skills
- Point-of-sale operations
- Table management
- Customer service and support
- Dietary requirement handling
- Monetary transaction processing
- Billing inquiry resolution
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Server
Coopers Hawk Winery & Restaurant
08.2022 - Current
Patient Financial Services Representative
Memorial Hospital Miramar
08.2021 - 06.2022
Associate of Arts - Business
Broward College