ORIANA WACH

• Plan, direct, and manage, all human resource initiatives, such as recruitment, compensation, benefits, training, and employee relations.
• Partner with business executives, leaders, and their teams for the development of business strategies that boost productivity and growth.
• Work as a counselor, mentor, and consultant for the business leaders, to inform them about the strategic planning for the purpose of translating the information to the business requirements into HR initiatives and programs.
• Analyze performance metrics like statistics on employee retention to come up with ideas for improvements and enhancements with turnover in the HR department.
• Collaborate with the leaders and other department managers to solve any workspace and employee relations issues and investigations.
• Implement employee rewards and compensation policies, salary increments, and bonuses.
• Partner with cross-functional teams and executive stakeholders to develop comprehensive talent management strategies, fostering positive workplace culture and resolving complex HR challenges while maintaining strong partnerships with executive stakeholders.
• Drive organizational transformation through innovative HR programs, focusing on performance optimization and strategic workforce planning.

• Employee Relations: Manage and resolve complex employee relations issues, providing guidance on attendance, conduct, and policy interpretation.
• Strategic Partnerships: Act as a partner to leadership, conducting regular meetings to align HR strategy with regional business objectives.
• Performance Management: Coach managers on progressive discipline, performance-related communication, and career development.
• Compliance & Investigations: Conduct thorough, objective investigations and maintain in-depth knowledge of legal requirements and regulatory compliance.
• Reporting & Data Analysis: Analyze trends and metrics to develop solutions and improve retention.

• Interpreted and administered Union Contracts pertaining to wages, grievances, employee welfare, pensions, health care, union management practices and more.
• Investigated allegations of wrongdoing, terminations, and harassment complaints.
• Evaluated employee on-boarding programs and present strategic improvement recommendations executive stakeholders.
• Streamlined employee relations processes by implementing structured union grievance resolution protocols.
• Redesigned onboarding frameworks and succession planning strategies, resulting in improved talent retention and organizational capability development.
• Led strategic HR initiatives spanning union negotiations, policy compliance, and talent management while implementing innovative employee relations frameworks.
• Orchestrated cross-departmental talent acquisition strategies while managing complex employee relations, FMLA administration, ADA accommodations and leave requests to enhance employee satisfaction
• Developed targeted leadership programs and training initiatives while maintaining compliance with labor laws and union agreements.

• Operated motor-coach bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
• Orchestrated safe passenger transport across complex city routes while maintaining rigorous compliance with DOT regulations and schedule adherence.
• Managed comprehensive trip documentation and route optimization while coordinating real-time updates with dispatch for enhanced operational efficiency
• Delivered consistent on-time performance through strategic route planning and proactive traffic pattern analysis, ensuring passenger satisfaction
• Implemented systematic safety protocols and equipment maintenance procedures while navigating diverse weather and traffic conditions
• Elevated passenger satisfaction through proactive communication with dispatch teams to optimize schedules and routes.
• Conducted pre-trip inspections to ensure vehicle readiness and compliance with safety standards.
• Operated motor coaches safely across designated routes, adhering to traffic regulations and safety protocols.

Assisted in recruiting, interviewing, and hiring new associates. Supported new hire orientation and training processes. Updated human resource metrics on turnover and terminations using HRMS reporting tools. Maintained accurate HRMS records and generated reports on workforce metrics to aid personnel management. Contributed to the design and implementation of a performance appraisal framework to enhance employee development. Coordinated with corporate stakeholders to manage employee leaves and unemployment claims, promoting compliance and fair representation. Streamlined HR operations for over 100 staff by implementing an HRMS tracking system to improve workforce analytics and decision-making. Developed an employee support framework to resolve conflicts and manage benefits while fostering positive workplace relationships.

• Managed employee relations, addressing concerns and fostering a positive workplace culture.
• Led recruitment initiatives, optimizing talent acquisition strategies to attract top candidates.
• Conducted performance evaluations, ensuring alignment with company goals and employee growth.

• Analyzed customer feedback patterns to identify service gaps and implemented targeted solutions, resulting in notable improvement in customer retention
• Pioneered new customer service protocols and complaint resolution frameworks that became standard practice across multiple store locations
• Fostered a culture of excellence through personalized coaching and performance monitoring, elevating team service standards and operational efficiency
• Streamlined customer service operations by implementing data-driven complaint resolution systems, leading to enhanced customer retention and service quality

• Processed customer transactions efficiently, ensuring accuracy and timely service.
• Managed cash register operations, maintaining balanced cash drawers throughout shifts.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Assisted in training new cashiers on operational procedures and best practices.