Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Oriana Williams

Summary

I have 3 years of customer service experience, so I know how to de-escalate situations, entertain, and make anyone feel comfortable no matter what setting the customers are in. I also have worked with different personalities and backgrounds, and it taught me how to adapt to the environment that I am in.

Overview

7
7
years of professional experience
1
1
Certification

Work History

To-Go Server

Red Robin
12.2023 - Current
  • Enhanced customer satisfaction by providing efficient and accurate order processing.
  • Promoted seasonal menu items or specials to boost sales and highlight unique offerings within the establishment.
  • Handled cash transactions accurately, contributing to a well-balanced till at shift''s end.
  • Collaborated with kitchen staff to address special dietary needs or requests, maintaining an inclusive dining experience.

Hostess

Red Robin
08.2023 - Current
  • Enhanced customer experiences by efficiently managing reservations and seating arrangements.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Team Member

Gospel Ark Temple
04.2017 - Current
  • I lead and work with the media crew
  • Paid attention to detail while completing assignments.
  • Proven ability to learn quickly and adapt to new situations.
  • Cultivated interpersonal skills by building positive relationships with others.

Volunteer

Upper Marlboro Branch Library
11.2022 - 12.2022
  • When I volunteered at the library I mostly worked with kids when major holidays happened
  • Enhanced community engagement by organizing and leading outreach events.
  • Improved organizational efficiency by streamlining volunteer onboarding processes.

Food and Beverage

Six Flags America
06.2022 - 09.2022
  • My job consisted of cooking, cleaning, serving, and teaching my newer co-workers
  • I have excellent costumer service
  • Amazing at problem solving
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Skilled at working independently and collaboratively in a team environment.

Education

High School Diploma -

Dr. Henry A. Wise High School
2650 Brooke Ln, Upper Marlboro, MD 20772
05.2024

Skills

  • Teamwork
  • Good at communication
  • Creativity
  • Flexible
  • Good Leadership Qualities
  • Good At Problem Solving
  • Quick Learner

Certification

Cisco Routing and Switching Network Devices, Cisco Career Certification & Training, 04/01/23, This certification is a skill required for onsite support and maintenance of Cisco routers, switches, and operating environments.

Timeline

To-Go Server

Red Robin
12.2023 - Current

Hostess

Red Robin
08.2023 - Current

Volunteer

Upper Marlboro Branch Library
11.2022 - 12.2022

Food and Beverage

Six Flags America
06.2022 - 09.2022

Team Member

Gospel Ark Temple
04.2017 - Current

High School Diploma -

Dr. Henry A. Wise High School

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Oriana Williams