Hi, I’m
Oriana Pinto Rios
Office Receptionist
Aurora,CO
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitasking effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Versatile medical office receptionist possessing first-rate communication skills and personable demeanor demonstrated across 10 years in patient-focused roles. Excellent knowledge of medical terminology and billing procedures. Experienced in transcription, bookkeeping, records management and industry software applications.
Overview
10
years of professional experience
1
year of post-secondary education
Work History
Natura Esthetic CoDenver , CO
Reception Manager
07.2021 - Current
Job overview
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Organized and updated databases, records and other information resources.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Created reports, presentations and other materials for executive staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated office events, seminars and meetings for staff and clients.
Natura Esthetic CoDenver, CO
Medical Esthetician
07.2021 - Current
Job overview
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Educated patients on treatment options.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Analyzed skin condition and made appropriate product recommendations.
- Sterilized equipment for patient treatments.
- Provided clients with knowledge of all cosmetic services being provided.
- Fostered friendly, warm, and exceptional customer experience.
- Recommended retail products for at-home use.
- Welcomed clients arriving for appointments.
- Stocked treatment rooms with proper supplies.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Trained new estheticians on proper skin care techniques and safety protocols to develop capabilities of individuals and improve team efficiency.
- Performed special anti-oxidant, acne, and microdermabrasion facial services.
- Executed laser hair removal and microdermabrasion procedures.
- Handled busy schedules and stayed on top of key deadlines.
Oriana Nanny's ServicesDenver, CO
Doula
05.2019 - 07.2021
Job overview
- Completed necessary reports and documentation on time and to specifications.
- Obtained patient or family member authorizations for tests and procedures.
- Took and recorded patients' vital signs, documenting in medical charts.
- Administered medications and injections as directed by healthcare professionals.
- Answered patient inquiries and provided information about healthcare services.
View HouseDenver, Colorado
Server
04.2018 - 11.2019
Job overview
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
OrthoSmile C.AValencia, Carabobo
Receptionist Administrator
07.2013 - 01.2018
Job overview
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Scheduled initial and return appointments for clients, adhering to internal policies while accommodating individual customer needs.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Managed office operations while scheduling appointments for department managers.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Controlled finances to lower costs and keep business operating within budget.
Education
New America SchoolEagle, CO
High School Diploma
02.2012 - 05.2012
Beauty And Health InstituteTampa, FL
Licensed Esthetician from Master Aesthetician
02.2021 - 12.2021
Skills
Database administration
undefinedTimeline
Reception Manager
Natura Esthetic Co
07.2021 - Current
Medical Esthetician
Natura Esthetic Co
07.2021 - Current
Beauty And Health Institute
Licensed Esthetician from Master Aesthetician
02.2021 - 12.2021
Doula
Oriana Nanny's Services
05.2019 - 07.2021
Server
View House
04.2018 - 11.2019
Receptionist Administrator
OrthoSmile C.A
07.2013 - 01.2018
New America School
High School Diploma
02.2012 - 05.2012
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