Hi, I’m
Oriana Pinto Rios
Office Receptionist
Aurora,CO
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitasking effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Versatile medical office receptionist possessing first-rate communication skills and personable demeanor demonstrated across 10 years in patient-focused roles. Excellent knowledge of medical terminology and billing procedures. Experienced in transcription, bookkeeping, records management and industry software applications.
Overview
10
years of professional experience
1
year of post-secondary education
Work History
Natura Esthetic CoDenver , CO
Reception Manager
07.2021 - Current
Job overview
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Organized and updated databases, records and other information resources.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Created reports, presentations and other materials for executive staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated office events, seminars and meetings for staff and clients.
Natura Esthetic CoDenver, CO
Medical Esthetician
07.2021 - Current
Job overview
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Educated patients on treatment options.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Analyzed skin condition and made appropriate product recommendations.
- Sterilized equipment for patient treatments.
- Provided clients with knowledge of all cosmetic services being provided.
- Fostered friendly, warm, and exceptional customer experience.
- Recommended retail products for at-home use.
- Welcomed clients arriving for appointments.
- Stocked treatment rooms with proper supplies.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Trained new estheticians on proper skin care techniques and safety protocols to develop capabilities of individuals and improve team efficiency.
- Performed special anti-oxidant, acne, and microdermabrasion facial services.
- Executed laser hair removal and microdermabrasion procedures.
- Handled busy schedules and stayed on top of key deadlines.
Oriana Nanny's ServicesDenver, CO
Doula
05.2019 - 07.2021
Job overview
- Completed necessary reports and documentation on time and to specifications.
- Obtained patient or family member authorizations for tests and procedures.
- Took and recorded patients' vital signs, documenting in medical charts.
- Administered medications and injections as directed by healthcare professionals.
- Answered patient inquiries and provided information about healthcare services.
View HouseDenver, Colorado
Server
04.2018 - 11.2019
Job overview
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
OrthoSmile C.AValencia, Carabobo
Receptionist Administrator
07.2013 - 01.2018
Job overview
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Scheduled initial and return appointments for clients, adhering to internal policies while accommodating individual customer needs.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Managed office operations while scheduling appointments for department managers.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Controlled finances to lower costs and keep business operating within budget.
Education
New America SchoolEagle, CO
High School Diploma
02.2012 - 05.2012
Beauty And Health InstituteTampa, FL
Licensed Esthetician from Master Aesthetician
02.2021 - 12.2021
Skills
Database administration
Bilingual (Spanish/English)
Strategic planning
Bookkeeping
Staff Management
Decision-Making
Problem-Solving
Analytical and Critical Thinking
Teamwork and Collaboration
Strategic sales knowledge
International sales support
POS systems expert
Medical terminology knowledge
Scheduling
Verbal and written communication in Spanish and English
Recruiting and interviewing
Google Drive
Medical recordkeeping
Excellent team player
Presentation design
MS Office
First Aid/CPR
Insurance billing procedures
Transcription of medical notes
Understanding of medical ethics
Understanding of medical terminology
Follow-up skills
Timeline
Reception Manager
Natura Esthetic Co
07.2021 - Current
Medical Esthetician
Natura Esthetic Co
07.2021 - Current
Beauty And Health Institute
Licensed Esthetician from Master Aesthetician
02.2021 - 12.2021
Doula
Oriana Nanny's Services
05.2019 - 07.2021
Server
View House
04.2018 - 11.2019
Receptionist Administrator
OrthoSmile C.A
07.2013 - 01.2018
New America School
High School Diploma
02.2012 - 05.2012