ORIANNA DENISE BECTON
Tampa,FL
Summary
Dynamic professional with extensive experience in customer service and client consultation at European Wax Center. Proven ability to enhance client satisfaction through effective communication and attentive listening. Skilled in skin care product knowledge and sales techniques, consistently achieving positive outcomes and fostering a welcoming environment for all guests.
Overview
8
8
years of professional experience
Work History
Pool Attendant
GOVERNMENTAL MANAGEMENT SERVICES
RIVERVIEW , FL
05.2023 - Current
- Monitored pool area to ensure safety and cleanliness for all visitors.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Collaborated with team members to create a welcoming atmosphere for guests.
- Ensure all building facilities adhere to proper safety standards and cleaning procedures
- Communicated with external contractors and vendors
- Enforced pool rules and regulations to maintain a safe environment.
- Handling District funds
- Keep building and all facilities up to code and accurately follow maintenance protocol
- Exercising good judgment and decision-making in escalating concerns and resolving issues.
RECEPTIONIST
EUROPEAN WAX CENTER
WILMINGTON , NC
02.2023 - 05.2023
- Performing clerical tasks within an office setting to support daily clients
- Answering phone calls/emails/texts
- Organizing files for billing, customer and client records, etc.
- Directing visitors to treatment rooms
- Responding to all customer inquiries in a polite and timely manner
- Verbal and written communication skills to interact clearly with customers, vendors, and other employees
- Time management skills to prioritize and complete a wide variety of tasks throughout the day
- Patience and listening skills to respond appropriately and interact positively with upset customers
- The ability to assist the guest on which service elevations (upgrades)
- Checking clients in and out
- Managing clinic flow
- Assisting Scheduling appointments
- Following up on clients post appointment
- Knowledge of treatments and products
Student
STUDENT AESTHETICIAN, AVEDA INSTITUTE
WILMINGTON, NC
07.2022 - 01.2023
- Mobilized facility and equipment for client visits.
- Went over consultation forms with clients before all services.
- Educated clients on product benefits while demonstrating how to clean and care for skin properly at home and recommended skin-care regimens.
- Collaborated with peers to develop innovative solutions for educational challenges.
- Cultivated study groups to enhance learning and support peers.
- Engaged in classroom discussions, demonstrating critical thinking skills.
- Maintained a clean and sanitary work environment in accordance with state regulations.
- Assisted other estheticians with client services when needed.
- Adhered to safety protocols when handling hazardous materials or equipment.
- Conducted skin analysis for clients to determine appropriate treatments and products.
Assistant Manager
SAWMILL RESTAURANT
WILMINGTON, NC
04.2018 - 01.2023
- Managed operations during shift, with total awareness of activities of employees and customers.
- Prepared reports detailing shift activities to keep management looped in on shift operations.
- Maintained awareness of customer activities, good relations with high-value customers.
- Implemented solutions or resolved credit issues with customers.
- Communicated regularly with external and internal customers to understand and meet their needs.
- Developed procedures and policies by devising strategies, consistently improving processes and supporting organizational goals.
- Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
- Facilitated communication between waitstaff and kitchen staff during peak hours.
- Provided leadership and direction to restaurant employees.
- Coordinated catering services for special occasions or corporate events.
- Prepared monthly financial reports for upper management review.
Education
1 on 1 Facial Training
Reesthetics Beauty Lounge
11-2025
Hard Wax Course
Bree Mesquit’s 6 Week Hard Waxing 101 Course
04-2025
AVEDA INSTITUTE, WILMINGTON
01.2023
High School Diploma -
Eugene Ashley High School
Wilmington, NC06.2020
Skills
- Customer service
- Hair removal
- Sales techniques
- Facials
- Massage movements
- Skin care product knowledge
- Strong communication
- Works well with others
- Attentive listener
- Marketing
- Client consultation
- Time management
Timeline
Pool Attendant
GOVERNMENTAL MANAGEMENT SERVICES
05.2023 - Current
RECEPTIONIST
EUROPEAN WAX CENTER
02.2023 - 05.2023
Student
STUDENT AESTHETICIAN, AVEDA INSTITUTE
07.2022 - 01.2023
Assistant Manager
SAWMILL RESTAURANT
04.2018 - 01.2023
AVEDA INSTITUTE, WILMINGTON
High School Diploma -
Eugene Ashley High School
1 on 1 Facial Training
Reesthetics Beauty Lounge
Hard Wax Course
Bree Mesquit’s 6 Week Hard Waxing 101 Course