Orielle Washington
Oklahoma City,OK
Summary
Hello!
I am a creative customer care specialist dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers. I'm also a fun person to work with that always has a smile on my face because why not? I’m excited to support customers, uplift teammates, and deliver outstanding service—always with a smile, because great experiences should feel good for everyone.
Thanks!
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Care Specialist
Girl Scouts Western Oklahoma
04.2024 - 10.2025
- First point of contact for visitors and callers
- Answer incoming calls and direct them to the right person or department
- Open mail and sort incoming packages
- Communicate and coordinate with other departments as needed
- Support part-time retail staff as needed
- Assist with room checkouts and reservations
- Training in UltraCamp for registrations and scheduling
- Training in alarm procedures
- Microsoft 365 (Outlook, Teams, Word)
- Proficient in Microsoft Excel (basic formulas, formatting, charts)
- Worked in multiple systems including POS, Okta-Salesforce, BancFirst, Sterling Volunteers, Wufoo Forms, Looker, Asana
Office Clerk/Receptionist
OKLAHOMA CITY HOUSING AUTHORITY
08.2023 - 02.2024
- Maintenance work orders.
- Collect rent payments. (money orders and checks)
- Preparing documents, updating records, answering telephones and other inquiries.
- Greeted resident and visitors.
- Planned activities, games and parties for senior residents.
- Scheduled tours of the apartment complex and available units.
- Distribute incoming mail, stamped and dated placing them into the correct mailbox.
- Received on a daily basis 25-30 calls.
- Updated housing applicant's and current tenants passwords using RentCafe.
- Kept our applicants or current resident's personal information up-to-date using Yardi Voyager System.
- Verified applicants waiting list status for Housing Choice Voucher/ Public Housing.
- Office equipment, printers, scanners... etc.
- Preparing documents, updating records, answering telephones and other inquiries.
Kitchen Supervisor
County Jail - Elior Group
05.2021 - 07.2023
- Enforce and apply all local, state and federal food handling and sanitation regulations.
- Supervised up to 15-20 inmate workers during food production (breakfast and dinner) and service to feed 1,600 inmates on a daily basis.
- Instruct, direct and participate in the cleaning, sanitation and maintenance of kitchen equipment and utensils.
Patient Dining Associate
Morrison Healthcare
09.2019 - 03.2021
- Help patients understand their menu selections and work with nursing to ensure sure their orders comply with their nutritional requirements or restrictions.
- Work with the caregivers and culinary team to determine menu alternatives for patients with food allergies and sensitivities; cultural, ethnic and religious preferences; or when a patient inquires about additional selections.
- Manage tray tickets and assemble meals according to each patient's menu selection in a timely and accurate manner. Retrieve trays from patient rooms at assigned times.
- Health Insurance Portability and Accountability Act (HIPAA) policies and procedures.
- Followed Hazard Analysis Critical Control Point (HACCP) guidelines when handling food, cleaning work stations and breaking down patient tray line.
- Assist dietitians, such as helping monitor patients who cannot eat food through their mouth, are on liquid diets or have a specific calorie count to manage.
TPV/ QA Analyst/ Supervisor
TPV.com
04.2014 - 06.2019
- Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Worked directly with TPV's to achieve accurate call proficiency.
- Entered numerical data into databases in a timely and accurate manner.
Education
High School Diploma - undefined
Central High School
Tulsa, OK01.2013
Skills
- Customer service
- Computer skills
- Microsoft Office
- Cash handling
- Front desk
- POS
- Inventory management
- Data entry
- Quality Assurance
- Microsoft Excel
- Stocking
- Communication skills
Certification
- Driver's License June 2025 to July 2029
- C.E.R.T Certified November 2022 to November 2026
- The Community Emergency Response Team (CERT) program educates people about disaster preparedness for hazards that may impact their area and trains them in basic disaster response skills, such as fire safety, light search and rescue, team organization, and disaster medical operations. Using CERT training learned in the classroom and during exercises, individuals can assist others in their neighborhood, workplace or school following an event when professional responders are not immediately available to help.
- ServSafe
Timeline
Customer Care Specialist
Girl Scouts Western Oklahoma
04.2024 - 10.2025
Office Clerk/Receptionist
OKLAHOMA CITY HOUSING AUTHORITY
08.2023 - 02.2024
Kitchen Supervisor
County Jail - Elior Group
05.2021 - 07.2023
Patient Dining Associate
Morrison Healthcare
09.2019 - 03.2021
TPV/ QA Analyst/ Supervisor
TPV.com
04.2014 - 06.2019
High School Diploma - undefined
Central High School