ORIOLA ODULATE
Summary
Dedicated and results-oriented Customer Service Professional with 7 years of experience in building and maintaining strong customer relationships. Adept at resolving inquiries, handling complaints, and improving overall customer satisfaction, Seeking to leverage my expertise to contribute to a dynamic organization's success.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist
Donik Sports Academy
02.2023 - Current
- Serve as the primary point of contact for customer inquiries, resolving issues promptly and ensuring customer satisfaction.
Customer Relations Manager
Rizori Group
06.2021 - 12.2022
- Managed a portfolio of key clients, ensuring their needs were met and exceeded.
Customer Service Representative
Benneth Industries
10.2019 - 05.2021
- Responded to customer inquiries via phone, email, and chat, addressing concerns and providing solutions.
Education
Bsc. Accounting -
Covenant University
06.2010
Skills
- Excellent communication and interpersonal skills
- Proficient in CRM software (eg, Salesforce, HubSpot)
- Conflict resolution and problem-solving abilities
- Strong attention to detail and time management
- Multitasking in a fast-paced environment
- Adaptability and a willingness to learn
Timeline
Customer Service Specialist
Donik Sports Academy
02.2023 - Current
Customer Relations Manager
Rizori Group
06.2021 - 12.2022
Customer Service Representative
Benneth Industries
10.2019 - 05.2021
Bsc. Accounting -
Covenant University