Oriola Vojka
Woburn,MA
Summary
Enthusiastic and hard-working Restaurant Manager with a winning attitude and desire to deliver an exceptional dining experience. Focused on setting high expectations and raising service standards.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Restaurant Manager
Sogno Restaurant
Woburn Ma
06.2023 - Current
- Overseas food safety practices and equipment sanitation
- Direct dining room set up in the restaurant and the outside patio areas
- Responsible for cash handling, TOAST systems, deposit and change money for the restaurant
- Manage inventory control and supplier liaison
- Create menus and price dishes
- Supervise daily restaurant activities
- Responsible for training and onboarding of new staff members
- Tasked with opening and closing the dining room
- Conduct inspections in all areas of the restaurant before opening and closing
- Scheduled morning daily prep meetings with kitchen crew and servers.
Server
Sogno Restaurant
Woburn Ma
09.2022 - 06.2023
- Skillfully anticipate and address guests’ service needs
- Consistently adhere to quality expectations and standards
- Accurately record orders and partner with server and kitchen team members to serve food and beverages that exceed guests’ expectations
- Routinely clean and organize table linens, table settings, glassware, and silverware to ensure top cleanliness standards
- Effectively communicate with kitchen staff regarding allergies, dietary needs, and other special requests
- Set up private dining space for banquets to cater and serve diverse community and fundraising events
- Train all new servers on customer service, menu knowledge, and computer systems
- Work closely with restaurant management to immediately address all customer concerns to create a pleasant dining experience.
Manager and Owner
Soul Boutique
Tirana, Albania
01.2014 - 09.2019
- Ensured successful Operations of the boutique
- Managed a team of three customer support assistants
- Managed the finances and profits of the boutique
- Raided international products and development of agreement for supplies and products
- Promptly managed and addressed customer complaints and needs
- Managed all public media accounts to increase clientele and build network.
General Manager
Golden City Hotel
Tirana, Albania
05.2011 - 12.2013
- Review and approve all expenses in "other expense" categories in all departments
- Regularly review all major expenses to assure that monies are wisely expended
- Develop a high level of esprit de corps and loyalty to the hotel and to the company to reduce turnover and increase employee morale
- Communicate, counsel, and assist in staff development
- Be visible and available to all hourly personnel in accordance with the Company's open-door policy
- Attend monthly department employee meetings whenever possible
- Conduct performance appraisal and personal development plans for management staff
- Identify substandard performance of individual managers and outline improvement action, including taking corrective or disciplinary measures.
Education
Bachelor's degree - Finance
Albanian University
01.2011
Skills
- Revenue Management
- Administrative Management
- Team Leadership
- Financial Oversight
- Quality Standards
- Inventory control
- Employee Relations
- Talent Development
- Training
- Excellent Customer Service
- Problem Solving
- Restaurant operations management
- Staff Management
- Customer Engagement
- Operations Management
- Customer service best practices
- Complaint resolution
- Proven sales record
- Shift Management
- Performance Improvement
- Labor and food cost control
- Staff Scheduling
- Supervisory skills
- Stable work history
- Adaptable
- Team Management
- Wine Knowledge
- Resource Allocation
Languages
- English
- Italian
- Spanish
- Albanian
Timeline
Restaurant Manager
Sogno Restaurant
06.2023 - Current
Server
Sogno Restaurant
09.2022 - 06.2023
Manager and Owner
Soul Boutique
01.2014 - 09.2019
General Manager
Golden City Hotel
05.2011 - 12.2013
Bachelor's degree - Finance
Albanian University