Orion Jones

• Promoted to Hotel Experience Champion
• Collected room deposits, fees, and payments.
• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
• Resolved guest issues promptly, resulting in positive feedback and return visits.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
• Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
• Increased customer loyalty with exceptional communication skills and personalized service.
• Answered multi-line phone system and enthusiastically greeted callers.
• Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
• Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
• Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.

• Collected room deposits, fees, and payments.
• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
• Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
• Increased customer loyalty with exceptional communication skills and personalized service.
• Answered multi-line phone system and enthusiastically greeted callers.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
• Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
• Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
• Updated guest profiles with preferences and requests for personalized service in future stays.
• Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
• Handled emergency situations with calmness and efficiency, ensuring guest safety.

• Moved from Ina location to River location, showing adaptability to changing conditions.
• Promoted a positive atmosphere through friendly interactions with customers and coworkers.
• Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
• Enhanced customer satisfaction by efficiently processing orders and addressing concerns in a timely manner.
• Demonstrated strong knowledge of menu items to educate guests on their options and make tailored recommendations.
• Supported inventory management efforts by restocking supplies as needed and alerting management when items were running low.
• Demonstrated adaptability by working effectively in various roles within the restaurant such as cashier, cook, or server positions when needed.
• Kept accurate register and dropped excess cash into safe at regular intervals.
• Participated actively in team meetings for continuous improvement efforts.
• Supported store promotions and marketing initiatives to drive sales and increase brand awareness.
• Resolved customer complaints, ensuring satisfaction and loyalty with prompt and courteous service.
• Maintained accurate cash handling and transaction records, ensuring financial integrity.
• Trained new employees, ensuring they were well-prepared to meet company standards.

• Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
• Contributed to team success by consistently meeting or exceeding performance goals.
• Demonstrated strong knowledge of menu items to educate guests on their options and make tailored recommendations.
• Increased efficiency by multitasking during high-volume periods while maintaining excellent service quality.
• Greeted customers, answered questions and took orders.
• Demonstrated adaptability by working effectively in various roles within the restaurant such as cashier, cook, or server positions when needed.
• Maintained cleanliness of the service area, keeping it presentable and inviting for customers.
• Kept accurate register and dropped excess cash into safe at regular intervals.
• Maintained counter areas in neat and clean fashion.
• Input food and drink orders into system, documented special requests and processed payments.
• Ensured that all food handling procedures were adhered to for maximum safety standards compliance.
• Increased sales during promotional events by effectively marketing specials to customers.
• Streamlined drive-thru service speed, leading to increased customer throughput.
• Maintained accurate cash handling and transaction records, ensuring financial integrity.

After leaving Dunkin, I took a year to focus on getting my GED so I could enter the work force with a diploma.

• Promoted a positive atmosphere through friendly interactions with customers and coworkers.
• Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
• Enhanced customer satisfaction by efficiently processing orders and addressing concerns in a timely manner.
• Demonstrated strong knowledge of menu items to educate guests on their options and make tailored recommendations.
• Increased efficiency by multitasking during high-volume periods while maintaining excellent service quality.
• Greeted customers, answered questions and took orders.
• Maintained cleanliness of the service area, keeping it presentable and inviting for customers.
• Kept accurate register and dropped excess cash into safe at regular intervals.
• Maintained counter areas in neat and clean fashion.
• Collaborated with fellow team members to create a seamless guest experience from start to finish.
• Input food and drink orders into system, documented special requests and processed payments.
• Streamlined order processing by utilizing effective communication skills with kitchen staff.
• Improved product knowledge among staff through detailed training sessions.
• Maintained accurate cash handling and transaction records, ensuring financial integrity.
• Trained new employees, ensuring they were well-prepared to meet company standards.
• Accurately operated cash register to process customer payments.
• Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
• Reconciled receipt totals, cash and credit payments to address shortages.
• Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
• Contributed to team success by consistently meeting or exceeding performance goals.