Orion Parmer
Kent
Summary
Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated adapting to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs.
Overview
6
6
years of professional experience
2019
2019
years of post-secondary education
Work History
Front Desk Manager
Sno-King Ice Arenas
Snoqualmie
07.2022 - Current
- Managed daily front desk operations and staff scheduling.
- Oversaw customer service interactions and addressed inquiries promptly.
- Maintained cleanliness and organization of the front desk area.
- Managed guest check-in and check-out procedures and payments.
- Trained new employees on procedures and customer service standards.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Provided excellent customer service by addressing guest inquiries promptly and professionally.
Warehouse Associate
Amazon
Sumner
11.2019 - 02.2022
- Received and processed incoming shipments accurately and promptly.
- Sorted and organized inventory in designated storage areas.
- Packaged products securely for shipping to ensure safe delivery.
- Collaborated with team members to optimize workflow efficiency.
- Followed safety protocols to maintain a safe working environment.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Communicated effectively with team members on matters related to work assignments.
- Used pallet jacks to move items to and from warehouse locations.
- Unloaded materials from trucks using forklifts and pallet jacks.
Education
Thomas Jefferson High School
Auburn, WASkills
- Customer service
- Effective communication
- Team collaboration
- Guest relations
Timeline
Front Desk Manager
Sno-King Ice Arenas
07.2022 - Current
Warehouse Associate
Amazon
11.2019 - 02.2022
Thomas Jefferson High School