Orita Baltimore
Villa
Overview
9
9
years of professional experience
Work History
Client Service Specialist
Island Smile Dentistry
Deanery Lane, St John’s
10.2020 - Current
- Accepted and processed payments, updated accounts and issued receipts.
- Provided knowledgeable service and support for all customer needs.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Managed master calendar by scheduling and confirming appointments.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
Data Entry Clerk
Gores Wholesale
Gambles, St John’s
02.2016 - 10.2020
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
- Organized, sorted and checked input data against original documents.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Entered data into Type system according to formatting standards.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Maintained ongoing communication with relevant departments to confirm accurate data delivery.
- Received incoming calls and handled data requests from internal stakeholders.
Education
Graphic Design
Antigua And Barbuda International Institute of Tec
Coolidge01.2018
Skills
- Customer Data Confidentiality
- Data Entry and Maintenance
- Customer Account Management
- Efficient and Detail-Oriented
- Order and Refund Processing
- POS Systems and Ordering Platforms
- Client Relationship Management
- Client Service and Support
- Office Supplies and Inventory
Timeline
Client Service Specialist
Island Smile Dentistry
10.2020 - Current
Data Entry Clerk
Gores Wholesale
02.2016 - 10.2020
Graphic Design
Antigua And Barbuda International Institute of Tec