Orlan Jackson
Albany,NY
Summary
Highly self-motivated achiever equipped with good communication skills consistently maintains detailed logs of important events. Skilled in problem-solving and conflict resolution with knowledge of law enforcement investigations. Trustworthy and committed to honest interactions with supervisors, co-workers and members of society.
Overview
21
21
years of professional experience
Work History
Security Officer
Security & Emergency Services-Wadsworth Center
Albany, NY
01.2022 - Current
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Directed staff, visitors and vendors to routes of egress during fire drills and in the event of an emergency.
- Documented security-related situations and submitted in-depth reports to superiors.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Monitored premises and recorded activity in daily officer reports.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Prepared and written reports involving incidents or accidents.
- Demonstrated strong attention to detail and accuracy when providing information to Security Management.
Office Assistant 1
NYS Office of Temporary & Disability Assistance
Albany, NY
10.2019 - 01.2022
- Maintained business records by updating customer information.
- Ensured SSP benefits are correctly administered in compliance with SSP policy and regulations.
- Conducted extensive research to identify and resolve problems pertaining to payments.
- Provided customer service by, mail or telephone, and completed correspondence related to payments and returned checks.
- Timely communicated changes of recipients' income eligibility verifications to Social Security Administration (SSA), so that SSA may correct the eligibility determinations, where appropriate.
- Researched cases using various systems including the State Online Query (SOLQ), the State Data Exchange (SDX), the State Financial System (SFS), the Welfare Management System (WMS), and government Services online (GSO)
- Made retroactive adjustments and traces errors involving the correction of pay covering long periods of time.
Security Guard
Securitas Security Services USA
Albany, NY
08.2017 - 01.2022
- Assisted with investigations and prepared incident reports or or other documents that conveyed required information.
- Implemented security screening procedures in accordance with the organization.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Supported criminal investigations through collaboration with local law enforcement agencies.
- Secured personnel and premises by inspecting buildings and patrolling property.
Developmental Aide
NYS Office For People With Developmental Disabilities
Schenectady, NY
01.2003 - 08.2008
- Recorded care plans and administered medication in accordance with the individuals' rehabilitation plan.
- Assisted individuals' with personal hygiene care: including lifts & transfers, dining, dressing and meal preparation.
- Communicated with co-workers and supervisors about the clients daily activities, behaviors and concerns.
- Assisted clients in participating in recreational programs and encouraged them to develop daily living skills.
- Helped ensured that individuals in the care of the facility were properly fed, safe and in a comfortable environment.
- Integrated clients into the community.
Education
Associate of Applied Science - Criminal Justice
Schenectady County Community College
Schenectady, NY12.2017
High School Diploma -
Schenectady High School
Schenectady, NY06.1999
Skills
- Data Entry
- Strong work ethic
- Microsoft Office
- Cultural diversity
- CCTV Surveillance
- Basic clerical knowledge
- Accurate record keeping
- Interpersonal intelligence
- Criminal Law Knowledge
- Crime Prevention Methods
- Customer Data Confidentiality
- Verbal and Written Communication
Timeline
Security Officer
Security & Emergency Services-Wadsworth Center
01.2022 - Current
Office Assistant 1
NYS Office of Temporary & Disability Assistance
10.2019 - 01.2022
Security Guard
Securitas Security Services USA
08.2017 - 01.2022
Developmental Aide
NYS Office For People With Developmental Disabilities
01.2003 - 08.2008
Associate of Applied Science - Criminal Justice
Schenectady County Community College
High School Diploma -
Schenectady High School
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