Orlando Delgado
Brooksville,FL
Summary
Experienced Store Manager great at problem solving, customer service, hiring & training hardworking, quality staff.
Equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths.
Store Manager adept at communicating company mission and directives. Clearly explains the reasons behind store policies and procedures to foster employee compliance.
Driven Store Manager skilled in providing creative solutions to customer complaints. Trains retail associates on sales techniques and crisis management.
Hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting.
Overview
6
6
years of professional experience
Work History
General Manager
Simple Management
Brooksville, FL
08.2022 - Current
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Recruited, interviewed and hired qualified staff for open positions.
- Trained employees on duties, policies and procedures.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
General Manager
Smart Financial llc
Fargo, ND
08.2019 - 07.2022
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
General Manager
FFI Holdings
Kissimmee, FL
10.2017 - 07.2019
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Trained employees on duties, policies and procedures.
- Tracked monthly sales to generate reports for business development planning.
Education
High School Diploma - General Studies
Miami South Ridge Senior High School
2001
Skills
- Time Management
- Decision-Making
- Task Prioritization
- Recordkeeping
- Calm Under Pressure
- Critical Thinking
- Troubleshooting
- Interpersonal Communication
- Microsoft Office
Timeline
General Manager
Simple Management
08.2022 - Current
General Manager
Smart Financial llc
08.2019 - 07.2022
General Manager
FFI Holdings
10.2017 - 07.2019
High School Diploma - General Studies
Miami South Ridge Senior High School
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