Orlando Garcia
Summary
Dynamic and results-oriented professional with extensive experience at enhancing administrative operations and team efficiency. Excelled in workload prioritization and employee training, significantly improving workflow processes and customer service. Skilled in document management and fostering a collaborative environment, demonstrating a proven track record of developing high-performing teams and optimizing organizational productivity.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Administration Manager
Alpine Villa BHRF
07.2020 - 10.2024
- Analyzed workflow processes within the organization to identify areas needing improvement or optimization efforts.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Performed client intake procedures according to internal standards for new admissions.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Meticulously documented all aspects of medication administration, ensuring accurate medical records for effective communication among healthcare providers.
- Ensures that policies and procedures, and standards of care set forth by the governing body are followed.
- Assumes full responsibility for on‐site management of facility activities, including outside agencies contact for continuous patient care.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Paraprofessional
Accel
03.2019 - 07.2020
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Facilitated communication between general education and special education staff, promoting effective collaboration on behalf of students'' best interests.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
Direct Support Professional
Arizona MENTOR
01.2012 - 07.2020
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
Education
GED -
Arizona Project Challenge
Queen Creek, AZ12-2006
Skills
- Workload prioritization
- Office Administration
- Employee Training
- Document Management
- Records Maintenance
- Hiring and Training
- Scheduling and calendar management
- Schedule Management
- Employee Onboarding
- Customer Service
- Multitasking
- Administrative Support
Certification
Crisis Prevention & Intervention
AZAHP - Cultural Competency in Health Care
AzAHP - Quality of Care Concern
Basics of Corporate Compliance
HIPAA Basics
NEO – Member Employment Services
Integration of Primary and Behavioral Healthcare
Supporting Client Rights for Paraprofessionals in Behavioral Health
CPR & First Aid
Level 1 Fingerprint Clearance
Timeline
Assistant Administration Manager
Alpine Villa BHRF
07.2020 - 10.2024
Paraprofessional
Accel
03.2019 - 07.2020
Direct Support Professional
Arizona MENTOR
01.2012 - 07.2020
GED -
Arizona Project Challenge
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