orlando gibson
South Ozone Park,NY
Summary
Dynamic professional with a proven track record at Walmart, excelling in cash handling and customer service. Recognized for enhancing operational efficiency and fostering customer loyalty through patience and empathy. Adept at training teams and implementing process improvements, ensuring a seamless shopping experience while maintaining high standards of professionalism.
Overview
23
23
years of professional experience
Work History
Front End Self Checkout Associate
Walmart, South Carolina
Columbia, SC
04.2023 - 12.2025
- Supported customers with transactions and inquiries to improve overall satisfaction.
- Executed efficient cash register transactions to maintain accuracy in sales and returns processing.
- Ensured cleanliness and organization of checkout area to support safe and efficient customer transactions.
- Coordinated efforts with team members to enhance efficiency of checkout processes during high-traffic periods.
- Addressed customer complaints effectively to enhance overall satisfaction and loyalty.
- Monitored and assessed inventory levels at registers to ensure optimal stock availability.
- Developed and delivered comprehensive training on checkout processes and customer service standards to enhance team performance.
- Developed and implemented effective time management techniques to minimize customer wait times.
- Facilitated customer inquiries by delivering accurate information regarding store policies, promotions, and product offerings.
- Leveraged strong communication skills to ensure seamless information exchange between customers and internal stakeholders.
- Processed returns and exchanges to ensure customer satisfaction and uphold company standards.
- Streamlined transaction processes for customers by upholding a clean and orderly workspace.
- Facilitated efficient line management to enhance customer experience and reduce wait times.
- Fostered customer loyalty by engaging in personalized interactions, demonstrating genuine enthusiasm to address shopper needs.
- Resolved transaction discrepancies efficiently to reduce customer wait times and ensure a positive shopping experience.
- Ensured customer satisfaction through timely and professional resolution of inquiries and challenges.
- Coordinated efforts with team members to enhance operational efficiency and customer service during high-demand periods.
- Processed customer transactions efficiently, ensuring accurate cash handling and register operations.
- Assisted customers with product inquiries, enhancing overall shopping experience and satisfaction.
- Collaborated with team members to streamline checkout procedures, reducing wait times during peak hours.
- Maintained cleanliness and organization of checkout area, promoting a welcoming environment for shoppers.
- Trained new associates on register operations and customer service protocols, fostering team development.
- Resolved customer complaints effectively, demonstrating strong problem-solving skills and commitment to service excellence.
- Assisted in reducing store theft by closely monitoring customer activity during the checkout process.
- Achieved high levels of accuracy in processing payments through diligent attention to detail.
- Resolved transaction discrepancies quickly, minimizing customer wait times and maintaining a positive shopping experience.
- Improved customer satisfaction by providing efficient and friendly service during the checkout process.
Chief of Operations
Firm Grips Business Center
Jamaica, NY
06.2007 - 09.2013
- Streamlined operational workflows to enhance efficiency and reduce costs.
- Led cross-functional teams in implementing process improvements and best practices.
- Developed and executed strategic plans to optimize resource allocation and productivity.
- Mentored department managers to foster skills development and enhance team performance.
- Analyzed key performance indicators to drive decision-making and operational changes.
- Coordinated logistics initiatives, ensuring timely delivery of services and materials.
Warehouse Forklift Operator/ Delivery Driver
Priority Airfreight Limited, Jamaica NY
South Ozone Park, Ny
09.2002 - 08.2007
- Operated forklifts to efficiently load and unload freight shipments.
- Conducted regular safety inspections on equipment to ensure compliance with regulations.
- Collaborated with team members to streamline warehouse processes and improve workflow efficiency.
- Maintained accurate inventory records through careful tracking and documentation of incoming and outgoing materials.
- Trained new employees on safe forklift operation and warehouse procedures, fostering a culture of safety.
- Implemented process improvements that enhanced overall productivity in the warehouse operations.
- Monitored stock levels and communicated needs for replenishment to management, ensuring continuous supply flow.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
Education
Bachelor of Computer Information Systems -
Queensborough Community College
Oakland Gardens, NYCertificate - Heavy Equipment Operator
Construction Careers of America
Sikeston, MOSkills
- Patience and empathy
- Reliability and punctuality
- Professionalism and courtesy
- Cash handling expertise
Timeline
Front End Self Checkout Associate
Walmart, South Carolina
04.2023 - 12.2025
Chief of Operations
Firm Grips Business Center
06.2007 - 09.2013
Warehouse Forklift Operator/ Delivery Driver
Priority Airfreight Limited, Jamaica NY
09.2002 - 08.2007
Bachelor of Computer Information Systems -
Queensborough Community College
Certificate - Heavy Equipment Operator
Construction Careers of America