Orlando Hechavarria
Ezee Fiber
Katy,Tx
2
Languages
1
Certification
9
years of professional experience
Account Executive with 3+ years of experience in direct sales and customer service, proficient in team collaboration and sales strategies. Demonstrates a strong ability to enhance client acquisition and retention through innovative sales techniques and data-driven strategies. Committed to refining sales processes and improving customer satisfaction, aiming to leverage skills in a dynamic sales environment.
Work History
Account Executive Direct Sales
2 Years 5 Months- Close sales through appointments and door knocking.
- Drove direct sales initiatives, resulting in substantial improvements in client acquisition and retention through targeted outreach strategies.
- Implemented data-driven sales techniques, enhancing lead qualification processes and increasing overall conversion rates.
- Fostered strong relationships with clients and internal teams, ensuring seamless communication and alignment on sales goals.
- Analyzed market trends to refine sales strategies, enabling timely adjustments that led to noticeable results in competitive positioning.
- Provided exceptional customer service, addressing client needs proactively to strengthen loyalty and drive repeat business.
In Home Sales
1 Year 4 Months- Address customer needs, boosting satisfaction scores significantly.
- Resolve disputes swiftly, maintaining professionalism.
- Enhance sales through effective promotional displays.
- Participate in team meetings to drive sales strategies.
- Identify improvement opportunities, increasing customer satisfaction.
- Implemented tailored sales strategies, leading to substantial improvements in average purchase amounts and enhanced customer satisfaction.
- Cultivated strong relationships with customers through effective communication, enhancing the overall shopping experience and loyalty.
- Generate new leads through applications like Salesforce
Shipping Packer
1 Year 1 Month- Exhibited strong organizational skills to keep accurate records of all shipped items.
- Operated industrial packing machines such as shrink wrap machines, strapping equipment and taping guns.
- Stacked boxes onto pallets according to size, weight and type of product.
- Identified any damaged products before packaging them up for shipment.
- Ensured correct item numbers, weights, sizes and counts are listed on packing slips.
- Worked quickly under pressure to meet tight deadlines within allotted timeframes.
- Loaded packed items onto delivery trucks or other conveyances in a safe manner.
- Accurately packaged and labeled items for shipment, using knowledge of shipping procedures.
- Assisted in the training of new employees on proper packing techniques.
- Performed quality assurance checks on all outgoing orders before they were shipped out.
- Maintained accurate records of customer orders and delivery status to ensure timely fulfillment.
- Responsible for ensuring that all orders are properly packaged prior to shipping out.
- Tracked customer satisfaction ratings through surveys and other methods in order identify areas of improvement.
- Managed returns and exchanges efficiently according to company policies and procedures.
- Provided excellent customer service by responding promptly to inquiries and complaints.
Online Personal Shopper
1 Year 2 Months- Stocked shelves during store hours, maintaining clean and presentable work areas to reduce hazards.
- Provided assistance to customers with locating items.
- Maintained a clean and orderly work environment.
- Developed strong customer service skills while assisting customers in locating items throughout the store.
- Sorted pallets and containers and transported items to sales floor for stocking.
- Complied with all company policies and procedures.
- Maintained accurate inventory records and organized stockroom shelves to ensure efficient product access.
- Collaborated closely with team members to complete assigned tasks efficiently in a timely manner.
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Committed to delivering excellent customer service while working in a fast-paced environment.
Stocker
1 Year 5 Months- Managed stock replenishment processes, ensuring optimal inventory levels and minimizing stockouts, leading to enhanced customer satisfaction.
- Collaborated with team members to maintain store organization, fostering a positive work environment and improving overall team efficiency.
- Executed daily inventory checks, ensuring accuracy and compliance with company standards, which resulted in noticeable gains in stock management.
- Monitored product placement and visibility, analyzing sales trends to optimize merchandise layout, contributing to increased sales performance.
Customer Service
1 Year 8 Months- Delivered exceptional customer service, resolving inquiries and enhancing customer satisfaction through attentive communication.
- Implemented a feedback system to capture customer insights, leading to noticeable improvements in service quality.
- Coordinated with team members to streamline checkout processes, reducing wait times and increasing overall efficiency.
- Promoted a positive shopping environment by actively engaging with customers and fostering team spirit.
Education
High School Diploma
Skills
Customer Service - Expert
Sales - Experienced
Inventory Management - Experienced
Merchandising - Experienced
Cash Handling - Expert
Team Collaboration - Expert
Problem Solving - Expert
Order Processing - Expert
Retail Operations - Expert
Product Knowledge - Expert
Communication - Expert
Organization - Expert
Certification
- Electric Pallet Jack Certification - Walmart - Nov 2022
- Walkie Stacker Certification - Walmart - Nov 2022
LANGUAGES
English - Highly proficient
Spanish - Native
Timeline
Account Executive Direct Sales
Ezee Fiber
03.2024 - CurrentRead More
In Home Sales
At&t
11.2022 - 03.2024Read More
Shipping Packer
Walmart
10.2021 - 11.2022Read More
Online Personal Shopper
Walmart
08.2020 - 10.2021Read More
Stocker
Walmart
03.2019 - 08.2020Read More
Customer Service
Walmart
07.2017 - 03.2019Read More
South Miami Senior High
High School Diploma
Read More