Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Orlando Jimenez Giraldo

BDC Agent
Miami,FL

Summary

Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

4
4
years of professional experience
1
1
Certification
1
1
Language

Work History

BDC Agent

Tropical Chevrolet
01.2022 - 10.2023
  • Streamlined communication processes for improved efficiency and faster response times.
  • Operated as a reliable team player who consistently met deadlines and collaborated effectively across departments.
  • Tracked customer interactions using CRM software, ensuring timely follow-ups and accurate recordkeeping.
  • Increased customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Contributed to the achievement of monthly sales targets through diligent outreach efforts and effective lead nurturing.
  • Organized client data effectively, enhancing the accuracy of targeted marketing efforts.

Assistant Property Manager / Realtor

Vida Mar Realty
09.2019 - 02.2022
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Improved communication channels between management, staff, and tenants by implementing new technology tools such as online portals or mobile apps.
  • Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
  • Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
  • Completed final move-out walk-throughs with tenants to identify required repairs.

Education

GED -

Miami Dade College
Miami
05.2001 -

Skills

Performance Tracking

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Certification

Real Estate License

Timeline

BDC Agent

Tropical Chevrolet
01.2022 - 10.2023

Real Estate License

11-2019

Assistant Property Manager / Realtor

Vida Mar Realty
09.2019 - 02.2022

GED -

Miami Dade College
05.2001 -

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Orlando Jimenez GiraldoBDC Agent