Ramsey McWilliams
Edmond,OK
Summary
Dynamic professional with a proven track record at Kalidy Kia, adept in customer service and effective communication. Excelled in building relationships and enhancing brand awareness, demonstrating adaptability across diverse roles. Achieved significant improvements in client engagement and sales pipeline development through teamwork and strategic marketing efforts.
Overview
4
4
years of professional experience
Work History
BDC Agent
Kalidy Kia
07.2024 - Current
- Assisted in the development of promotional materials, resulting in increased brand awareness among target demographics.
- Managed inbound calls efficiently, resolving concerns and facilitating vehicle sales appointments.
- Organized client data effectively, enhancing the accuracy of targeted marketing efforts.
- Participated actively in ongoing training programs provided by the dealership to continuously improve skills.
- Operated as a reliable team player who consistently met deadlines and collaborated effectively across departments.
- Developed sales pipeline and business opportunities through networking, cold calling, and referrals.
- Adapted quickly to changes within the industry landscape, staying informed about current trends and competitors'' offerings.
- Handled inbound leads via phone and internet and directed to appropriate contact.
- Made average of 125 outbound and inbound calls per day.
Ice Skating Instructor
Blazers Ice Centre
01.2021 - 10.2024
- Analyzed moves of skaters to explain correct and incorrect techniques.
- Evaluated students to match skill levels with appropriate classes.
- Planned, organized and conducted multiple practice sessions per week.
- Adjusted coaching techniques to highlight strengths and weaknesses of each individual athlete.
- Gave on and off ice training to help aid athletes in proper stretching and training regimens.
- Choreographed programs to prepare skaters for competitions and advancement testing.
- Incorporated off-ice training exercises into lesson plans, enhancing skaters'' strength, flexibility, and balance.
- Collaborated with fellow instructors to develop programs that maximized ice time and improved overall class efficiency.
Store Associate
Goodwill Industries Of Oklahoma
09.2023 - 07.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Developed strong rapport with customers and created positive impression of business.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
Education
High School Diploma -
Epic Charter School
Edmond, OK05.2023
Skills
- Teamwork and collaboration
- Customer service
- Effective communication
- Adaptability and flexibility
- Relationship building
- Performance tracking
- Organization
- Conflict resolution
Timeline
BDC Agent
Kalidy Kia
07.2024 - Current
Store Associate
Goodwill Industries Of Oklahoma
09.2023 - 07.2024
Ice Skating Instructor
Blazers Ice Centre
01.2021 - 10.2024
High School Diploma -
Epic Charter School
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