Cori Hughes
Everett,WA
Summary
Proven track record in enhancing customer satisfaction and sales at Earnhardt Toyota through expert CRM software management and exceptional negotiation skills. Adept at fostering team collaboration and leading by example to drive business growth. Achieved significant improvements in lead conversion rates, showcasing a goal-oriented approach and a knack for problem-solving.
Overview
16
16
years of professional experience
Work History
BDC Agent
Marysville Toyota
08.2023 - Current
- Responding to incoming leads from various sources, including phone calls, emails, and online inquiries.
- Engaging with potential customers to answer questions, provide information, and schedule appointments.
- Coordinating and confirming appointments for sales and service departments.
- Conducting follow-up communications with leads and previous customers to nurture relationships and drive sales.
- Maintaining and updating customer records in the dealership’s CRM system.
- Assisting the sales team by providing them with qualified leads and necessary customer information.
Sales Representative
Earnhardt Toyota
07.2015 - 12.2018
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Expanded customer base through cold calling, networking, and relationship building.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Built relationships with customers and community to promote long term business growth.
BDC Agent
Milo Gordon Auto Mall
01.2013 - 09.2017
- Increased customer satisfaction by promptly addressing inquiries and providing accurate information.
- Reduced appointment cancellations by proactively confirming dates and times with clients.
- Operated as a reliable team player who consistently met deadlines and collaborated effectively across departments.
- Identified and executed appropriate strategies for business success.
- Provided information about available products and services, membership details, and purchase advantages.
- Handled inbound leads via phone and internet and directed to appropriate contact.
- Provided comprehensive product knowledge to potential buyers, increasing overall sales conversions.
Restaurant Hostess
Olive Garden
11.2008 - 09.2012
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Provided patrons with estimated waiting times during peak service hours.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Completed daily side work and opening and closing duties without fail.
Education
High School Diploma -
East Valley Academy
Mesa, AZSkills
- Goal-Oriented
- Organization
- Negotiation
- Performance Tracking
- CRM Software
- Appointment Setting
- Follow-up calls
- Positive Attitude
- Teamwork and Collaboration
- Quick Thinking
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent Communication
- Team Collaboration
- Team Leadership
- Decision-Making
Timeline
BDC Agent
Marysville Toyota
08.2023 - Current
Sales Representative
Earnhardt Toyota
07.2015 - 12.2018
BDC Agent
Milo Gordon Auto Mall
01.2013 - 09.2017
Restaurant Hostess
Olive Garden
11.2008 - 09.2012
High School Diploma -
East Valley Academy
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