RONALD HANNA

Use of phone calls, texting, and emailing in contacting and communicating with customers who have inquired about the purchase of a vehicle that we sell. Scheduling appointments for them to come to the store.

• Updated customer records with accurate contact information and notes regarding interactions.
• Ensured compliance with company policies related to BDC operations at all times.
• Participated in training sessions designed to improve job skills related to BDC operations.
• Networked to build client base and promote products to new and existing clients.
• Provided detailed information on vehicle features, financing options, warranties, and pricing.
• Coordinated with other departments to ensure customer satisfaction throughout the entire process of buying a car.
• Determined customer automotive needs by asking relevant questions and working to develop relationships.
• Generated reports that tracked sales performance metrics such as number of sales appointments booked per day, week, month.
• Maintained electronic customer database to round up repeat business.
• Monitored and responded to internet sales leads from company website and third party sites within [Time Frame].
• Developed relationships with potential customers by providing helpful advice about products and services offered by the dealership.
• Kept abreast of coupons, direct mailings and advertisements related to customer sales inquiries.
• Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
• Adhered to all federal laws governing consumer protection when dealing with vehicle purchases.
• Assisted customers in researching and selecting vehicles according to their needs and budget.
• Disclosed terms of sales with customers and reviewed sales with management.