ORLANDO J. ROSARIO
Oak Park,IL
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Server/Bartender
Tavern On LaGrange
01.2017 - 02.2023
- Cultivated warm relationships with regular customers
- Explained menu items and suggested appropriate options for food allergy concerns
- Checked daily IDs to verify ages and uphold State liquor law
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
Server/Bartender
Francesca's Bellezza
03.2013 - 08.2017
- Familiar with wine presentation, such as body texture, flavor and background
- Offered specialty drinks, desserts and other premium items to maximize revenue
- Produced frequent high sales and built strong relationship with regular guests
- Checked on guests throughout meal to attend to needs and provide great service
- Bussed and reset tables to keep dining room and work areas clean
Server
The Cheesecake Factory
07.2012 - 01.2013
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Memorized 250 menu items selection, including 34 kinds of cheesecakes
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Worked with POS system to place orders, manage bills and handle complimentary items
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
Education
High School Diploma -
Kelvin Park High School
Chicago, IL06.2005
Skills
- Familiar with point of sales (POS)
- Extroverted personality
- Easy and quick learning ability
- Strong multitasking
- Highly reliable
- Strong work ethic
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Server/Bartender
Tavern On LaGrange
01.2017 - 02.2023
Server/Bartender
Francesca's Bellezza
03.2013 - 08.2017
Server
The Cheesecake Factory
07.2012 - 01.2013
High School Diploma -
Kelvin Park High School
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