Orlando Jusino Jr
Clermont
Summary
Experienced Mobile Phone Specialist with in-depth knowledge of mobile technology and applications. Demonstrated success in troubleshooting devices and delivering exceptional customer service, resulting in improved customer satisfaction. Strong communicator with technical skills that facilitate clear explanations of complex concepts. History of optimizing device repair workflows for better operational efficiency.
Overview
7
7
years of professional experience
Work History
Mobile Phone Expert
Charter Spectrum
Maitland
04.2021 - 05.2025
- Analyzed user feedback to identify improvement areas for products and services.
- Demonstrated mobile phone features to enhance customer understanding.
- Provided tailored recommendations on phone types and models based on customer needs.
- Tested and troubleshot mobile phones to ensure quality before sale.
- Answered customer queries regarding product features, warranties, and pricing.
- Performed necessary software updates and upgrades on devices.
- Described merchandise details, including operation and care instructions.
- Maintained current knowledge of sales promotions, return policies, and security practices..
IT Technical Support Specialist
Charter Spectrum
Maitland
03.2018 - 04.2021
- Served as primary contact for incoming technical service calls and emails.
- Assisted customers with online billing, account access, and related issues.
- Resolved escalated customer inquiries via telephone and remote access tools.
- Tracked service request progress through ticketing system, ensuring timely updates for customers.
- Troubleshot networking issues, focusing on LAN and WAN connectivity and performance.
- Documented troubleshooting steps to enhance issue resolution processes.
- Maintained current knowledge of technology trends and best practices in technical support.
Education
Certification of Automotive Technology - Automotive Repair
Lincoln Technical Institute
Queens, NY08-2008
High School Diploma -
Herbert H. Lehman High Scool
The Bronx, NY06-2007
Skills
- Technical troubleshooting and network support
- Remote assistance
- Software upgrades and maintenance
- Customer service and ticketing systems
- Effective communication skills
- Mobile device management
- Sales support and hospitality
- Attention to detail
- Professional telephone etiquette
- Computer proficiency
- Verbal and written communication
Affiliations
- Exercise
- Sketch/ paint
References
References available upon request.
Timeline
Mobile Phone Expert
Charter Spectrum
04.2021 - 05.2025
IT Technical Support Specialist
Charter Spectrum
03.2018 - 04.2021
Certification of Automotive Technology - Automotive Repair
Lincoln Technical Institute
High School Diploma -
Herbert H. Lehman High Scool