Orlando Mannikin
Bedford Heights,OH
Summary
Dynamic and results-oriented Retail Sales Manager with over 10 years of leadership experience in sales, customer service, and multi-unit retail operations. Proven ability to drive revenue growth, optimize store performance, and develop high-performing teams. Adept at implementing strategic initiatives, fostering employee engagement, and enhancing customer experience to exceed business objectives. Strong background in training, process improvement, and business development, with a track record of delivering operational excellence and sustained profitability.
Overview
17
17
years of professional experience
Work History
Store Manager
AT&T / Prime Communications
Garfield Heights, OH, US
07.2024 - Current
- Drive multi-location sales performance, consistently exceeding revenue targets through strategic sales initiatives and employee coaching.
- Lead, develop, and mentor store teams, fostering a culture of accountability, teamwork, and results-driven performance.
- Analyze key performance metrics (KPIs) to identify growth opportunities and implement strategies for revenue optimization.
- Collaborate with cross-functional teams to execute corporate initiatives, marketing campaigns, and operational improvements.
- Manage inventory, cash handling, and operational compliance, ensuring smooth daily operations across multiple locations.
- Deliver exceptional customer service, enhancing overall customer satisfaction and loyalty.
- Educate customers on product features, enabling informed purchasing decisions and increasing sales volume.
Learning Trainer
Amazon Delivery Station
01.2021 - 01.2024
- Developed, delivered and assessed a multitude of training programs for both new and experienced warehouse team members.
- Performed data entry including creating, entering and updating training rosters for 400+ associates.
- Led & Supported a team of 16 Ambassadors in their roles in delivering training and coaching to associates.
- Evaluated and monitored training efforts throughout the DS for 100+ associates weekly.
- Learned processes quickly and became a subject matter expert.
- Problem Solving responsibilities required quick reaction and resolution, served as a resource for specific problems and undertook the appropriate steps to resolve them referencing SOP protocols.
- Proficient in understanding the safety procedures in the DS to ensure that associates are operating safely and took immediate corrective action when necessary.
- Ensured compliance with audits and refresher/one point change trainings.
- Completed all standard work and assigned tasks on time and to standard expectation.
- Ensured area readiness and area organization for all Learning areas and training locations to ensure they are prepared to support all training activities.
- Spent a minimum of 5 hours per week in a warehouse process path (rotate through paths such as induct and stow) to maintain proficiency and identify associate barriers.
- Positively impacted and worked with all associates to succeed in their roles.
- Trained over 400 associates, including those with hearing impairment, and or foreign language speaking only associates including but not limited to Portuguese, French, and Spanish.
Co-Founder
StayProductive Transportation
01.2017 - 01.2021
- Launched and managed a successful rideshare business, overseeing all aspects of operations, including driver recruitment, vehicle maintenance, and customer service.
- Developed and implemented marketing strategies to attract and retain customers, resulting in consistent revenue growth.
- Established strong partnerships with local businesses and non-profit organizations to increase brand visibility and generate new business opportunities.
Universal Banker
RBS Citizens Bank
01.2012 - 01.2016
- Provided comprehensive financial solutions to clients, including deposit accounts, loans, and investment products.
- Built and maintained strong customer relationships, ensuring high levels of customer satisfaction and repeat business.
- Conducted financial analyses and made recommendations to help clients achieve their financial goals.
- Collaborated with internal teams to meet sales targets and contribute to the bank's overall growth.
Sales Associate
T-Mobile
01.2009 - 01.2012
- Assisted customers in selecting and purchasing mobile devices, plans, and accessories.
- Met and exceeded sales targets, consistently achieving top performance rankings within the team.
- Provided exceptional customer service, resolving inquiries and issues in a timely and professional manner.
Education
TECHNICAL SCHOOL - Business Marketing
Jane Addams Business Careers High School
Cleveland, OH06-2008
Skills
- Business Development
- Sales Management
- Banking
- Quality Assurance
- Customer Service
- Account Management
- Classroom Management
- Sales
- Teaching
- Marketing
- Recruiting
Accomplishments
- Achieved the #1 store ranking on google within 2 years.
Timeline
Store Manager
AT&T / Prime Communications
07.2024 - Current
Learning Trainer
Amazon Delivery Station
01.2021 - 01.2024
Co-Founder
StayProductive Transportation
01.2017 - 01.2021
Universal Banker
RBS Citizens Bank
01.2012 - 01.2016
Sales Associate
T-Mobile
01.2009 - 01.2012
TECHNICAL SCHOOL - Business Marketing
Jane Addams Business Careers High School