Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Orlando Martinez

Alton,TX

Summary

Skilled and knowledgeable about beauty trends, techniques and products. Possesses top strengths in customer relations and promotional support. Desires to leverage experience and training to support customer needs and enhance business success in service-based retail environment.

Responsible and friendly; will always make sure customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking, and punctual with excellent interpersonal and organizational skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Beauty Advisor

Sephora
McAllen
06.2023 - Current
  • Provides guidance and recommendations on skincare, makeup, and beauty products to customers
  • Helps customers find the right products for their specific needs and preferences
  • Interacting with customers, offer product demonstrations, and provide personalized advice
  • Stays updated on the latest beauty trends and products to provide accurate information to customers
  • Assists with makeup application, skincare routines, and provide tips on enhancing natural beauty
  • The main goal of a beauty advisor is to help customers feel confident and beautiful by finding the best products for them
  • It's a rewarding role that combines a passion for beauty with excellent customer service skills.

Front of House Staff

Chick-fil-A
McAllen
11.2022 - 04.2023
  • Expedited and performed order taking, managed customer concerns with empathy and a high degree of customer service, and served as an ambassador of the company's brand.
  • Replenished condiments and other dining supplies as needed throughout shift.
  • Bussed tables between courses, loading and unloading trays to expedite service.
  • Organized seating for guests in a timely manner.
  • Replenished supplies and organized food preparation stations to maximize productivity.
  • Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.

Cashier/Customer Service Representative

Elite Fitness
Mission
03.2021 - 09.2021
  • Conducted financial transactions and resolved customer concerns efficiently and with diplomacy and professionalism.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Issued receipts, refunds, credits or change due to customers.
  • Followed company security procedures for handling large sums of money.

Student Athletic Trainer

Veterans Memorial High School
Mission
09.2016 - 12.2017
  • Organized medical equipment, assisted the school athletic trainer in treating various sports injuries, and produced medical documentation.
  • Worked closely with athletes to monitor and direct strength and cardio training.
  • Provided immediate care to injured athletes on site.
  • Maintained and cleaned treatment room equipment.

Receptionist

Jorge Martinez Cruz Tile
Mission
02.2016 - 09.2016
  • Created promotional materials and scheduled appointments for a tile company that had over 100 clients in its first fiscal year.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

High school diploma -

Premier
05.2020

Some College (No Degree) - Medical Social Work

University of Rio Grande Valley
Edinburg, TX

Skills

  • Clerical Experience
  • Phone Etiquette
  • Organizational Skills
  • Front Desk
  • Sales Closing
  • Retail Experience

Certification

CPR Certification

Languages

  • Spanish, Fluent
  • English, Fluent

Timeline

Beauty Advisor

Sephora
06.2023 - Current

Front of House Staff

Chick-fil-A
11.2022 - 04.2023

Cashier/Customer Service Representative

Elite Fitness
03.2021 - 09.2021

Student Athletic Trainer

Veterans Memorial High School
09.2016 - 12.2017

Receptionist

Jorge Martinez Cruz Tile
02.2016 - 09.2016

High school diploma -

Premier

Some College (No Degree) - Medical Social Work

University of Rio Grande Valley

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Orlando Martinez