Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Orlando Martinez

Sterling ,Virginia

Summary

Organized and dependable professional with a strong background in customer service, team leadership, and administrative support. Known for managing multiple priorities with a positive attitude and delivering exceptional customer experiences. Skilled in team training, communication, and process efficiency. Flexible, reliable, and driven to succeed in fast-paced, challenging environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Lead Server

Sweetwater Tavern
02.2025 - Current
  • Cultivate strong relationships with guests to encourage repeat business.
  • Address and resolve customer concerns professionally and efficiently.
  • Oversee training of new servers to maintain efficient daily operations.
  • Provide personalized menu recommendations, considering dietary restrictions.

Retail Shift Leader

Road Runner Sports
07.2022 - 06.2024
  • Set performance goals and used positive reinforcement to drive results.
  • Optimized store floor operations and maintained high efficiency.
  • Stayed current on promotions, payment protocols, and store policies.
  • Volunteered during peak times to support the team and meet customer needs.

Receptionist

Countryside Animal Clinic
11.2021 - 07.2022
  • Warmly welcomed clients and managed appointment scheduling.
  • Handled cash and card transactions accurately.
  • Supported administrative tasks including filing, copying, and data entry.
  • Maintained and updated client records in the system.

Education

Parkview High
Sterling

Skills

  • Bilingual
  • Operational Efficiency
    Lead Management
  • Customer Service
  • Team Training
  • Excellent Written and Verbal
    Communication
  • Loyalty Building

Languages

Spanish
Native or Bilingual

Certification

CPR Certified

Timeline

Lead Server

Sweetwater Tavern
02.2025 - Current

Retail Shift Leader

Road Runner Sports
07.2022 - 06.2024

Receptionist

Countryside Animal Clinic
11.2021 - 07.2022

Parkview High
Orlando Martinez