Orlando Ortega
Valley Stream,NY
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at OTG Management. Proven ability to resolve issues swiftly, enhancing guest satisfaction and fostering loyalty. Expertise in cash handling and guest engagement, contributing to a positive reputation and repeat business in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Server/Head Bartender
OTG Managment
JFK International Airport
03.2015 - 02.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Guest Service Representative
AVANT GARDNER
BROOKLYN NY
05.2022 - 10.2022
- Assisted guests with reservation modifications, resolving any issues promptly and professional
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns.
- Enhanced security measures, ensuring safe environment for guests and staff.
- Contributed to increase in repeat business by developing strong relationships with guests.
Education
High School Diploma -
John Adams Highschool
Queens, NY06-2011
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Issue resolution
- Guest relations
Languages
Spanish
Professional Working
Timeline
Guest Service Representative
AVANT GARDNER
05.2022 - 10.2022
Server/Head Bartender
OTG Managment
03.2015 - 02.2025
High School Diploma -
John Adams Highschool