Britney Saunders
Laurel,MD
Summary
Adaptable professional with 10 years plus of experience and a proven knowledge of crisis communications and interrogation. Aiming to leverage skills to successfully fill the open vacancy within your department.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Case Manager, Homeless Shelter
Prince George's Men's Shelter
Capitol Heights, MD
03.2026 - 09.2026
- Conduct comprehensive initial and ongoing psychosocial assessments to evaluate each resident's acuity, medical needs, mental health status, and history of homelessness.
- Collaborate with residents to co-create realistic, step-by-step action plans focused on permanent housing, income generation, and personal stabilization.
- Hold regular one-on-one meetings to monitor goal progression, track accountability, and modify plans as barriers shift.
- Coordinate housing navigation through the county's Coordinated Entry system.
- Connect men to local resources through the Prince George's County Behavioral Health and Community Case Management system for mental health and substance use treatment.
- Assisted residents with applications for mainstream benefits, including SNAP, Medicaid, SSI/SSDI, and veteran services.
- Partner with local landlords, assist with resume building, and connect residents with local job-training and vocational rehabilitation programs.
- Delivered de-escalation and crisis intervention support during behavioral or environmental flare-ups, ensuring resident safety and stability.
Outreach Reentry Case Manager
Catholic Charities
Washington, DC
01.2025 - 02.2026
- Interview and assess the needs for direct services of Returning Citizens (postrelease) and individuals referred by jails or prisons including the DC Jail prior to discharge (pre-release), primarily in Wards 7 & 8, who have mental health needs and/or a history of addictive behaviors.
- Develop individualized goal plans and tasks that guide participants to resolve specified needs (mental health/substance abuse/co-occurring disorders, employment, housing, health care, vocational, educational) throughout their entire participation in the program.
- Collaborated with community partners, including CSOSA and DCDOC, to identify collaboration opportunities and coordinated service delivery plans.
- Conduct program orientation sessions for volunteer mentors- to introduce the mentor program - and program training sessions - to improve the skills and knowledge of the mentor.
- Have a Caseload of no more than 35 clients who are supervised on a monthly basis.
- Document case notes of clients' progress to ensure they are completing assigned programs such as employment, job training, mental health therapy and or treatment.
Case Manager
ECHELON COMMUNITY SERVICES
Washington, DC
11.2022 - 04.2024
- Delivered daily case management services to families in Rapid Rehousing program, ensuring access to necessary support.
- Create and monitor individual case plans.
- Entered data into quickbase and HMIS system for accurate record-keeping. into quickbase and HMIS system.
- Complete intake and SPDATS with the client within the initial 90 days.
- Facilitate appropriate referrals for services as identified areas of need through client self reports or observation; such as mental health, counseling, and or employment services.
- Educated clients on life skills for sustainability and independence, covering financial planning, budgeting, credit report management, and community resource access.
- Prepare and submit Unusual Incident Reports via the electronic reporting format to document client activity.
- Prepare and submit Unusual Incident Reports via the electronic reporting format as needed to document client activity.
- Facilitated referrals for identified service needs, including mental health, counseling, and employment services, based on client self-reports and observations.
Generalist Clerk/intake
United States District Court
Greenbelt, MD
11.2021 - 08.2022
- Assist the public, litigants, and the Bar, and as such, collect court fees, provide procedural information, and perform customer service and cashier duties.
- Created and updated the official case record from opening to final disposition, including summary entries of documents and proceedings in the CM/ECF system.
- Prepared and transmitted notices and orders to appropriate parties while performing quality assurance on electronically filed cases.
- Receive and open new criminal and civil cases, file court-related documents, provide copies of documents to the public, and handle archive requests.
- Responded to telephone inquiries and attended the intake counter to provide customer service regarding the CM/ECF system.
- Receive, review, and file documents and maintain court files in compliance with federal and local rules and procedures.
Parole and Probation Agent
Department of Public Safety and Correctional Service
Baltimore, MD
05.2019 - 11.2021
- Supervised individuals sentenced to probation or released on parole by making regular community and office contacts and monitoring their compliance with parole or probation orders.
- Interview probationers and parolees regularly to evaluate their progress in accomplishing goals and maintaining the terms specified in their probation contracts and rehabilitation plans.
- Counseled clients to adopt socially acceptable behavior, enhancing compliance with rehabilitation goals.
- Counsel and assist clients in adopting socially acceptable behavior.
- Investigate and attend revocation hearings if and when a client is found in violation.
- Recommended remedial actions or initiated court actions to address noncompliance with probation or parole terms, ensuring accountability.
- Conducted prehearing and presentencing investigations, testifying in court to provide insights on offenders' backgrounds and support recommended sentences.
- Inform offenders or inmates of requirements of conditional release.
- Conducted office visits to monitor compliance with court-ordered restitution payments and educational or employment stipulations.
Residential Advisor
Department of Juvenile Services
Cheltenham, MD
07.2016 - 11.2018
- Directs and organizes youth while maintaining safety, security, care, custody and program continuity in accordance with established DJS policies and procedures.
- Observing individual and group behaviors to determine when intervention or guidance is needed for the youth while under my care as well as developing and preparing youth for re-entry back into society.
- Recorded and documented behavioral observations; prepared progress and incident reports on assigned youth for review by supervisors and legal authorities, recommending appropriate behavioral sanctions.
- Participated in training workshops to improve understanding of crisis prevention and behavioral management in childcare. on topics, such as crisis prevention, suicide prevention, emergency medical treatments, and behavioral medications models to maintain knowledge of childcare needs, counseling methods and trends in the juvenile justice field and to obtain and maintain certification.
- Promoting an environment conducive to learning helpful alternative behaviors by encouraging communication among youth and staff, guiding and critiquing group discussions, offering advice at appropriate junctures and serving as mentors for resident youth.
Child and Youth Coordinator
Joint Andrews Air Force Base
Andrews AFB, MD
12.2015 - 05.2016
- Contributed to a safe and nurturing environment in residential settings.
- Prepared lesson plans and implemented program activities that support children's physical, social, emotional, and intellectual development.
- Led and facilitated planned activities for program participants, enhancing engagement and development.
- Documenting and monitoring behaviors, mental health, and learning abilities.
- Guided parents in addressing child rearing challenges while interviewing the child and family to evaluate next steps.
- Develop and review service plans in consultation with clients and perform follow-ups assessing the quantity and quality of services provided.
Education
Criminology - M.S.
CAPELLA UNIVERSITY
Minneapolis, MNBachelor of Science -
ASHFORD UNIVERSITY
Clinton, IASkills
- Case management
- Disability support
- Developmental disability support
- Intellectual disabilities support
- Clinical documentation
- Data Entry
- Organizational management
- Administrative support
- Microsoft Office Suite
- Time management
- Management
- English
Certification
Driver's License
Timeline
Case Manager, Homeless Shelter
Prince George's Men's Shelter
03.2026 - 09.2026
Outreach Reentry Case Manager
Catholic Charities
01.2025 - 02.2026
Case Manager
ECHELON COMMUNITY SERVICES
11.2022 - 04.2024
Generalist Clerk/intake
United States District Court
11.2021 - 08.2022
Parole and Probation Agent
Department of Public Safety and Correctional Service
05.2019 - 11.2021
Residential Advisor
Department of Juvenile Services
07.2016 - 11.2018
Child and Youth Coordinator
Joint Andrews Air Force Base
12.2015 - 05.2016
Criminology - M.S.
CAPELLA UNIVERSITY
Bachelor of Science -
ASHFORD UNIVERSITY