ORLANDO SANTOS
Jacksonville
Summary
Thorough professional with a strong background in managing and leading teams of technicians. Proficient in evaluating and resolving maintenance issues. Skilled in developing and maintaining processes to optimize efficiency. Hard-working student with knowledge of maintenance processes and procedures, time management, and planning. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised for creative thinking by my peers, I can be relied upon to help your team achieve its goals. Diligent professional with proven skills in troubleshooting, diagnostics, and preventive maintenance. Aiming to leverage my abilities to successfully fill the maintenance role on your team.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Maintenance Supervisor
FPI Management
Jacksonville
05.2024 - 05.2025
- Hires and manages maintenance workers.
- Supervises maintenance workers and contractors.
- Organizes and leads maintenance trainings.
- Sets the shift schedule and assignments.
- Develops maintenance policies and procedures.
- Orders tools, supplies, and equipment.
- Responds to maintenance requests.
- Makes sure projects stay on schedule.
- Leads safety inspections at worksites.
- Performs maintenance work as needed.
- Evaluates worksites to determine necessary maintenance work.
- Escalates issues to management and recommends solutions.
- Ensures the team follows all company policies and procedures.
- Makes sure the team adheres to Occupational Safety and Health Administration (OSHA) safety regulations.
Maintenance Supervisor
Highmark management
Jacksonville
05.2023 - 05.2024
- overseeing and coordinating maintenance activities to ensure facilities and equipment are kept in good working order. This includes scheduling, directing, and supervising maintenance staff, as well as ensuring that safety regulations and policies are followed. They are also responsible for maintaining accurate records, managing inventories, and ensuring timely completion of maintenance tasks.
Maintenance Supervisor
Maa
Jacksonville
11.2020 - 06.2023
- Schedule, supervise, and ensure satisfactory completion of preventative maintenance in accordance with the SOP (standard operating procedure).
- Work within expense limits established by the Company and assists in developing an annual budget and turn budget for the maintenance categories.
- Develops and maintains relationships with local vendors to establish service contracts for on-going preventative property upkeep and safety; also assists with the bid process for capital projects.
- Maintain inventory controls for cost effective operations.
- Assists in the preparation and maintenance of turn, repair, and capital budgets.
- Responsible for recruitment, screening, training, and performance management/counseling of all maintenance technician, grounds and housekeeping personnel, and maintenance CA.
- Read and comprehend maintenance manuals, service bulletins, and other specifications to determine the feasibility and method of repairing or replacing malfunctioning or damaged appliances.
- Responsible for the completion of all maintenance service requests as assigned within 24-hours and closed out in the system.
- Complete make-ready process of vacant apartments as directed to include painting and cleaning if required, this includes implementing a successful turn.
- Monitors all work being performed by outside contractors.
- Ensures that all contracts and scopes of work are filled out correctly, with all proper documentation attached before any contract work is performed on the asset.
- Responsible for 24-hour emergency maintenance service responses and ensuring satisfactory resolution of all emergencies is completed.
- Develops the on-call schedule and rotates the responsibility of carrying the on-call phone and duty amongst the maintenance team; stepping in as an additional resource to cover as required and/or necessary.
- Monitor and maintain all building systems as assigned.
- Ensures the master key system is properly maintained by ensuring a daily reconciliation of all keys are accounted for and logged in/out properly.
- Responsible for alerting the General Manager of any unusual occurrences and/or damage that has taken place or that may occur and must complete an incident report within 24 hours of this occurrence.
- Complete weekly unit by unit inspections.
- Complete quarterly unit by unit inspections.
- Responsible for ensuring the safety, cleanliness, and organization of the maintenance shop.
- Maintain active and effective communication with the residents; encouraging participation in community events and activities.
- Ensures grounds and curb appeal are maintained to RISE standards which may include picking up trash, sweeping, pressure washing, clearing and cleaning dumpster area and maintaining landscape.
- Assure safety standards are used which comply with all Company guidelines and reports all violations of the law and/or lease agreement to the General Manager.
- Complete mileage reimbursement and personal expense records in a timely manner.
- Maintain a professional, courteous manner with all residents, parents, vendors, contractors and fellow employees.
- Complete Training Guide, online RISE U training and instructor led courses required for the position.
- Ensure compliance of all work-related activities in fair, ethical and consistent manner.
- Follow established Company policies and procedures.
- Arrive to work as scheduled.
Maintenance Technician
Bayshore Grove
Jacksonville
03.2012 - 11.2020
- Completes assigned work orders generated from resident requests for service, as well as preventative maintenance on the property by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
- Follows procedures for accessing and obtaining materials, supplies, equipment, tools, and other items from the property's maintenance department by tracking inventory used, returning unused items to the established location, and notifying the maintenance supervisor about re-ordering needs.
- Completes documentation and other paperwork in a timely, accurate, and complete fashion so that service requests can be appropriately documented and tracked.
- Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.
- Assists in maintaining the grounds, common areas, and amenities by picking up trash and debris, pressure-washing breezeways and pool areas, performing general cleaning, and painting curbs and signage as needed.
Education
Sol y solina ferre
Ponce, Puerto Rico02.2008
Skills
- Employee Performance Evaluations
- Employee Scheduling
- Staff Management
- Vendor Relationship Management
- Preventive Maintenance
- Inventory Monitoring
- Apartment Painting
- Reading Comprehension
- Operation Monitoring
- System Updates
- Microsoft Project
- Product and Service Sales
- Overhauling Systems
- Equipment Maintenance
- Critical Thinking
- Work with Yardi
Certification
Camt/2458452-7784, EPA Universal
References
References available upon request
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Maintenance Supervisor
FPI Management
05.2024 - 05.2025
Maintenance Supervisor
Highmark management
05.2023 - 05.2024
Maintenance Supervisor
Maa
11.2020 - 06.2023
Maintenance Technician
Bayshore Grove
03.2012 - 11.2020
Sol y solina ferre