Orlando Torres
San Antonio
Summary
Developed skills in customer service, sales strategies, and inventory management within retail environment, ready to transition into new field. Demonstrated ability to build positive customer relationships and drive sales. Looking to leverage these transferrable skills in dynamic and growth-focused setting.
Overview
23
23
years of professional experience
Work History
Retail Sales Specialist
Charter Spectrum Communications
438 NW Loop 410 San Antonio, TX 78251
09.2019 - 07.2024
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
- Consistently met or exceeded individual sales goals while contributing to overall store success.
- Trained new staff members on company policies, procedures, and best practices for retail sales success.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Collaborated regularly with colleagues on initiatives aimed at boosting overall store performance.
- Identified opportunities for upselling complementary items during interactions with clients.
- Supported store marketing initiatives through participation in promotional events and merchandising activities.
Tax Associate
Liberty Tax Service
2303 SW Military Dr. San Antonio, TX
01.2019 - 09.2019
- Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
- Maintained detailed records of client interactions and transactions, ensuring the highest level of accuracy and confidentiality.
- Prepared accurate tax returns for individuals, partnerships, corporations, and non-profit organizations, maximizing deductions and credits.
- Participated in continuing education courses to maintain professional knowledge and certifications as a Tax Associate.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Collaborated with senior Tax Associates to develop solutions for complex tax issues, ensuring compliance and minimizing liabilities.
Investigator
Citibank, NA
100 Citibank Dr. San Antonio, TX 78242
06.2001 - 08.2018
- Stayed up-to-date on emerging trends in financial crime, proactively adapting investigative strategies accordingly.
- Conducted comprehensive research to identify and assess potential money laundering risks for the organization.
- Strengthened regulatory compliance by providing staff with ongoing training on policies and procedures.
- Provided guidance to junior investigators on complex cases, fostering professional growth and development opportunities.
- Identified patterns of suspicious activity through meticulous transaction analysis, aiding in the detection of financial crimes.
- Improved investigations efficiency by streamlining processes and implementing new technology tools.
- Provided exceptional customer service to clients affected by fraudulent activities, addressing their concerns while maintaining compliance with regulatory guidelines.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
Kinesiology
Northwest Vista College
San Antonio, TXBusiness Management
San Antonio College
San Antonio, TXSkills
- Analytical Skills
- Strong Problem-Solving
- Effective Communication
- Interpersonal Skills
- Attention to Detail
- Collaboration
- Critical Thinking
- Leadership
Languages
Spanish
Timeline
Retail Sales Specialist
Charter Spectrum Communications
09.2019 - 07.2024
Tax Associate
Liberty Tax Service
01.2019 - 09.2019
Investigator
Citibank, NA
06.2001 - 08.2018
Kinesiology
Northwest Vista College
Business Management
San Antonio College
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