Alyssa Sparkes
Lakeland
Summary
Dedicated goal-driven professional with history of meeting company and client goals. The ability to communicate and convey the importance of cybersecurity practices to non-technical individuals. Effective in analyzing and mitigating fraudulent activities and threats, implementing effective security measures and leveraging technical expertise. Skilled in working under pressure and adapting to new situations to best enhance the company and client satisfaction.
Overview
1
1
year of professional experience
Work History
Retail Sales Specialist
Verizon
11.2022 - Current
- Customer engagement and relationship building with customers to understand security needs.
- Identifying needs and providing solutions by assessing vulnerabilities, risks, recommending and implementing security solutions to protect customer devices.
- Problem-solving and troubleshooting by investigating security incidents and developing effective strategies to mitigate threats and strengthen defenses.
- Effective communication to communicate security risks policies, and procedures non-technical users clearly and comprehensively.
- Attention to detail by analyzing security data threats and vulnerabilities through customer concerns.
- Focused on achieving security objectives, such as safeguarding sensitive information, maintaining system integrity, and preventing data breaches on the information in the POS system.
- Established and prioritized security goals to mitigate risks and ensure customer safety.
- Investigated and resolved cybersecurity issues through discovering threats on customer devices and problem-solving.
- Maintained customer satisfaction by offering expert assistance and guidance on security issues.
Education
Bachelor of Science - Cybersecurity
Saint Leo University
Saint Leo, FLAssociate of Science - Computer Science And Business Analysis
Polk State College
Lakeland, FL12.2023
Skills
- Loss Prevention/Shrink Reduction
- Familiarity with cyber threats and risk mitigation
- Strong analytical/Problem- Solving Skills
- Knowledgeable in cloud and security databases
- Effective communication/Interpersonal Skills
- Proficient in Windows and OSX operating system
Timeline
Retail Sales Specialist
Verizon
11.2022 - Current
Bachelor of Science - Cybersecurity
Saint Leo University
Associate of Science - Computer Science And Business Analysis
Polk State College
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