Orlando Valdez
Pueblo,Colorado
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
6
6
years of professional experience
Work History
Bartender
Spectators
- Being attentive and fully understanding customer inquiries or concerns
- Flexibility in handling different situations and adjusting to changing customer needs
- Ensuring accuracy and precision in addressing customer requests
- Working effectively with colleagues and other teams to resolve issues
- Handling disagreements or complaints professionally and finding solutions
- Thinking outside the box to provide unique solutions or suggestions.
Head Bartender
Twin Elks
12.2021 - Current
- Increased number of regular customers by building rapport with new customers and providing the highest quality of service
- Achieved an average sales increase on guest checks by 8% or higher through consistent upselling
- Trained all new bartenders on all aspects of the job from drink preparation and knowledge to building valuable customer relationships and upselling techniques.
Server Professional
Broadmoor
09.2018 - 02.2020
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items
- Operated POS terminals to input orders, split bills and calculate totals
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins
- The Broadmoor is a Five Diamond resort, I would provide the best hospitality services and exceed guest expectations.
Education
Criminal Justice
Pueblo Community College
Pueblo, Colorado01.2017
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
Timeline
Head Bartender
Twin Elks
12.2021 - Current
Server Professional
Broadmoor
09.2018 - 02.2020
Bartender
Spectators
Criminal Justice
Pueblo Community College
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