Orlando W. Adams Sr.
Niles,USA
Summary
Dynamic professional with extensive experience at AT&T as a Premise Technician, excelling in network troubleshooting and technical training. Proven leader in quality assurance and project management, recognized for enhancing team performance and customer satisfaction. Skilled in structured cabling and analytical thinking, driving operational excellence in telecommunications.
Overview
27
27
years of professional experience
Work History
Premise Technician
AT&T
Evanston, IL
12.2007 - Current
- Lead technician responsible for field services and network operations.
- Applied quality troubleshooting and highly analytical skills to identify and repair various network issues.
- Trained junior technicians on best practices and safety protocols in the field.
- Installed and maintained telecommunications equipment across various customer premises.
- Troubleshot equipment, tracing faults, and completing skilled repairs.
Quality Assurance Specialist
ECHOSTAR / DISH NETWORK
Chicago, USA
12.2004 - 12.2007
- Performed on-site job evaluation of Field Service Specialist by checking quality of installs and repairs.
- Provided training for Field Service Specialist technicians
Application Development Analyst
CHASE BANK
Chicago, USA
11.1998 - 12.2003
- Developed and integrated system applications that supported the client's operational and financial needs.
- Recognized for excellent problem-solving skills.
- Analyzed system performance and identified areas for improvement in applications.
- Supported users by troubleshooting application issues and providing solutions.
- Conducted testing to ensure software quality and functionality before deployment.
- Participated in project meetings to provide updates on development progress.
- Assisted in developing software specifications based on customer requirements in order to create new applications from scratch.
Education
Master of Management Information System - Management
UNIVERSITY OF PHOENIX
Phoenix, AZ11.2003
B.S. - Computer Information Systems
DEVRY UNIVERSITY CHICAGO CAMPUS
Chicago, IL02.1988
Skills
- Collaborative leader
- Quality assurance
- Customer service
- Project management
- Problem solving
- Team building
- Time management
- Dispute resolution
- Structured cabling
- Safety compliance
- Ladder safety
- Analytical thinking
- Technical training
- Field services management
- Telecommunications installation
- Network troubleshooting
- Fiber optic splicing
- Management experience
- Customer service experience
- Telecommunications
- Wireless networking
- Cable installation
- Data center operations
- VoIP systems
References
References available upon request
References
References available upon request.
Timeline
Premise Technician
AT&T
12.2007 - Current
Quality Assurance Specialist
ECHOSTAR / DISH NETWORK
12.2004 - 12.2007
Application Development Analyst
CHASE BANK
11.1998 - 12.2003
Master of Management Information System - Management
UNIVERSITY OF PHOENIX
B.S. - Computer Information Systems
DEVRY UNIVERSITY CHICAGO CAMPUS
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