Timothy John Ellett
Mesquite
Summary
Dedicated Home Services Specialist with a strong commitment to customer satisfaction and driving company success. Proven ability to build and nurture excellent rapport with clients while delivering exceptional service. Extensive experience in the in-home service industry, complemented by expertise in home maintenance and repair. Passionate about enhancing customer experiences and ensuring high-quality outcomes in every interaction.
Overview
13
13
years of professional experience
Work History
Premise Technician
AT&T
Mesquite, TX
03.2024 - Current
- Achieved high customer satisfaction by delivering efficient installation and repair of home internet services. Led team in the absence of first-line manager, maintaining operational effectiveness. Mentored new technicians, resulting in improved team performance and elevated service quality. Enhanced safety protocols through active involvement in safety audits and committee meetings, fostering a strong safety culture within the team.
Senior Area Manager
Platinum Painting
Dallas, TX
04.2017 - 03.2024
- Achieved $950k in annual sales by fostering strong customer relationships and enhancing company reputation. Delivered tailored project proposals and executed projects to meet homeowner specifications. Streamlined procurement and subcontractor management, ensuring timely project completion. Expanded client base through strategic partnerships and industry networking. Optimized scheduling processes for estimates, meetings, and service calls, improving project timelines. Secured financial stability by efficiently managing project funds and service call scheduling. Enhanced team capabilities by mentoring project managers, driving regional success. Preserved company assets through diligent maintenance and management.
CO / CEO
Artisan Painting LLC
Fort Worth, TX
07.2014 - 04.2017
- Self-made entrepreneur creating new business by prospecting new clients and educating them on the process needed to complete the projects. Overseeing all projects to ensure quality control and purchase of materials needed for projects. Perform all administrative duties such as bookkeeping, advertising, website maintenance and payroll. Ensure client satisfaction and create a strong company reputation while building a larger client base through affiliates from other services in the home industry as well as repeats and referrals from current homeowners. Scheduling completion of all necessary service calls.
Area Manager
DFW Painting
Plano, TX
04.2013 - 07.2014
- Achieved high levels of customer satisfaction through effective project management and quality control. Delivered comprehensive estimates and educational support to homeowners. Fostered collaboration between clients and crews to align on project scope and timelines. Completed thorough project walkthroughs to confirm satisfaction. Maintained company vehicle and property to support operational efficiency.
Education
Associate of Science - Mechanical
ATI Tech
North Richland Hills, TX01.2011
CAV SCOUT -
U.S. Army-19D
Fort Hood, TX01.2009
High School Diploma -
Barry Goldwater High
Phoenix, AZ01.2004
Skills
- Team management expertise
- Workplace safety awareness
- Customer support expertise
- Collaborative team development
- Expertise in issue resolution
- Network diagnostics expertise
- Strategic task management
- Critical analysis
Timeline
Premise Technician
AT&T
03.2024 - Current
Senior Area Manager
Platinum Painting
04.2017 - 03.2024
CO / CEO
Artisan Painting LLC
07.2014 - 04.2017
Area Manager
DFW Painting
04.2013 - 07.2014
Associate of Science - Mechanical
ATI Tech
CAV SCOUT -
U.S. Army-19D
High School Diploma -
Barry Goldwater High